Assistant Store Manager (Manassas Liberia) (Bilingual Spanish Fluency Preferred)

TD • Manassas, VA

20d • $32 - $48 • Onsite

About The Position

The Assistant Store Manager leads day-to-day service, sales, and operational objectives at a TD Store. The role guides a team of advice and service colleagues to grow and deepen customer relationships through convenient service, sales and advice, and personalized customer experiences. The manager can lead the Store with minimal direction and make day-to-day decisions on the teller line or platform.

This position oversees complex advice and service activities, supports customer financial goals, drives referrals and business growth, and reinforces advice behaviors through coaching and observation. It also manages Store operations, compliance, risk, audits, scheduling, and colleague performance and development. The role participates in community events and promotes the TD brand. It is classified as a Loan Originator and Mortgage Loan Originator role and requires eligibility for employment with a covered financial institution and registration as a mortgage loan originator with NMLS.

The position is based in Manassas, Virginia, and is listed at 40 hours. The stated pay range is $32.00–$47.75 USD. TD describes a total rewards package that includes base salary and variable compensation or incentive awards, health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition. Training, onboarding, career conversations, online learning, and mentoring programs are also described.

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficiency in Microsoft Office.
• Organization, interpersonal, communication, and decision-making skills.
• Proficiency in expense management.
• Demonstrated ability to provide legendary customer service.
• Must maintain active NMLS registration upon hire to discuss loan products with customers and facilitate application intake.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for NMLS registration as a registered mortgage loan originator under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required statements or certifications regarding government-agency findings.
• Ability to meet the role's stated physical requirements.

Nice To Haves

• Bilingual Spanish fluency preferred.
• Supervisory or leadership experience preferred.
• Previous consumer and residential lending experience preferred.
• Knowledge of banking products and services preferred.
• Notary license preferred.

Responsibilities

• Lead a team of advice and service colleagues toward Store and individual objectives, customer and colleague experience goals, and performance goals.
• Provide day-to-day leadership and work direction to ensure efficient delivery of personalized and complex service and advice while maintaining compliance and regulatory guidelines.
• Oversee complex sales and advice activities involving multiple steps, systems, partners, and processes.
• Coach and develop colleagues in advice strategies, product and service knowledge, and proactive recommendations tailored to customer needs.
• Establish work direction and role ownership for advice delivery and daily, quarterly, and annual objectives.
• Provide end-to-end financial advice, information, tools, and real-time insights to help customers manage finances and achieve goals.
• Identify advice opportunities and referrals to support business objectives and growth.
• Participate in community events and promote the TD brand while serving community needs.
• Manage leads and customer outreach, including self-generated leads, partner and retail referrals, campaign leads, outbound calls, Relay SMS, appointments, and lead prioritization.
• Attract, acquire, and retain customers and deepen relationships through advice opportunities and referrals.
• Build partnerships between colleagues handling daily transactions and platform bankers or partners to support effective referrals.
• Lead customer service, support customers through challenging times and life events, and help align products and services with customer needs.
• Maintain optimal colleague scheduling to meet customer demand and compliance requirements.
• Resolve escalated customer problems, identify ways to prevent recurrence, and educate customers.
• Maintain inviting and professional Store common areas and ensure lobby and frontline compliance with applicable policies and guidelines.
• Lead operational compliance across teller and platform operations, and oversee daily processes, transactions, and quality of work.
• Ensure efficient Store operations, adherence to policies and procedures, and successful audits.
• Perform Store operations such as account maintenance, wire transfers, opening and closing, and cash management as needed.
• Develop and lead the Store Operational Excellence plan; manage the vault and conduct monthly vault and drawer audits.
• Identify and mitigate risk, audit compliance and operational soundness, escalate non-standard or high-risk transactions, and ensure due diligence and accurate documentation.
• Support timely, accurate business processes and participate in process improvement opportunities.
• Apply the Bank Code of Conduct and operating policies and procedures.
• Lead a high-performing team through ongoing feedback, performance reviews, coaching, development, and performance management.
• Set, monitor, and address or recognize team performance objectives in a timely manner.
• Ensure colleagues follow company policies, procedures, and conduct guidelines.
• Share expertise and information, communicate issues promptly, encourage strong partner relationships, and support escalation of business challenges.
• Support change through positive reinforcement and participate in recruitment and selection to build a diverse, qualified workforce.
• Promote a fair and equitable workplace, shared commitments, and the TD brand.
• Meet the physical and activity demands described, including frequent sitting, standing, and walking; continuous sedentary work, multitasking, use of standard office equipment, concentration, and reading, writing, and comprehension; and occasional domestic travel and lifting or carrying items.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, potentially including cash and/or equity awards through an incentive plan
• Training and onboarding
• Online learning platform
• Mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager