Store Mgr I (Manassas Liberia)

TD • Manassas, VA

4d • $78,520 - $117,520 • Onsite

About The Position

The Store Manager I leads the growth and profitability of a consumer banking store portfolio, including deposits, loans, fees, and expenses. The role manages a small store and team, develops and motivates colleagues, and is accountable for store and individual performance metrics. The manager focuses on deepening customer relationships, delivering advice and solutions, and achieving a strong employee and customer experience while supporting shareholder value.

The role combines people leadership, customer service, business development, and operational oversight. The Store Manager develops store-specific growth strategies, manages the store budget, partners with specialists and other business lines, oversees daily operations, and ensures adherence to bank policies, regulatory requirements, and risk controls. The position originates loan applications, handles lending conditions and closings, and requires active NMLS registration. It is subject to eligibility requirements for covered financial institution employment and mortgage loan originator registration, as well as criminal background and credit checks.

The Store Manager represents TD in the community, cultivates relationships with customers and local business contacts, and leads colleagues in providing needs-based advice. The role also oversees store premises, customer and colleague scheduling, colleague development and performance management, and an inclusive, high-performing team environment. The physical requirements include continuous sedentary work, sitting, multitasking, operating standard office equipment, concentration, and reading, writing, and comprehending instructions, with frequent standing and walking and occasional domestic travel and other listed physical activities.

Requirements

• Undergraduate degree or equivalent experience.
• At least 3 years of relevant experience in retail, customer service, and/or financial services.
• At least 1 year of leadership and coaching experience.
• Business development skills, including the ability to conceptualize and implement strategies.
• Knowledge of bank product lines and services, store operations, and security.
• Ability to manage competing priorities and strategically align efforts with store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Active registration status with NMLS.
• Eligibility for employment with a covered financial institution under applicable Regulation Z standards.
• Eligibility for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Small Business and Consumer lending experience.
• Notary License.

Responsibilities

• Lead the store’s growth and profitability across deposits, loans, fees, and expenses.
• Hire, coach, develop, motivate, and manage the performance and compensation of store colleagues; address disciplinary matters as needed.
• Set team targets and objectives, track performance, provide feedback and reviews, and hold colleagues accountable for results.
• Manage service and advice colleagues to deliver a positive customer and colleague experience and improve customer financial confidence.
• Coach colleagues on products, services, sales conversations, advice strategies, customer problem resolution, and appropriate referrals.
• Resolve customer issues, including personally participating in negotiation and problem resolution when necessary.
• Promote TD’s presence in the community through participation and leadership in business groups, initiatives, and fundraisers.
• Build customer relationships, proactively address customer needs, and develop prospects through needs-based conversations.
• Create store-specific strategies to grow the business and use reporting to identify opportunities to acquire and deepen customer relationships.
• Partner with specialists and Small Business, Commercial, Consumer Lending, Wealth, and other business lines to grow and advise customers.
• Manage the store budget and meet expense and revenue objectives.
• Oversee store scheduling to meet customer demands and maintain professional, inviting customer and colleague areas.
• Oversee complex daily operational and administrative duties and achieve operational excellence.
• Originate loan applications, handle Conditions of Lending, and conduct loan closings.
• Ensure customer transactions and activities receive appropriate due diligence and colleagues follow bank policies, procedures, and codes of conduct.
• Identify, manage, and escalate risks and non-standard or high-risk transactions; maintain effective risk management and control processes.
• Keep current on emerging issues, trends, and regulatory requirements and assess their potential impacts.
• Lead cross-business-line training, coaching, and referrals and support business planning and community involvement.
• Recruit qualified and diverse talent, foster an equitable and cohesive team, and support change and colleague development.
• Maintain active NMLS registration.
• Oversee store premises and ensure customer and colleague areas are professional and inviting.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards, potentially including cash and/or equity awards

What This Job Offers

• Job Type: Full-time
• Career Level: Manager