Assistant Store Manager - Greenwich, CT (Bilingual Spanish Preferred)

TD • Greenwich, CT

1d • $32 - $48 • Onsite

About The Position

The Assistant Store Manager is an experienced leader responsible for day-to-day service, sales, and operational objectives at a TD Store. The role leads a team in growing and deepening Customer relationships through convenience, sales and advice, and personalized, connected service. The Assistant Store Manager can lead the Store with minimal direction and make day-to-day decisions on the teller line or platform.

The role leads advice and service colleagues toward Store and individual objectives, provides work direction and coaching, oversees complex sales and advice activities, and reinforces proactive recommendations tailored to Customer needs. It also handles critical or high-risk issues, supports business growth through referrals and lead management, and represents TD in community events.

The Assistant Store Manager ensures effective Customer service, appropriate colleague scheduling, operational compliance, risk mitigation, accurate transactions and documentation, and efficient Store operations. The position may include account maintenance, wire transfers, opening and closing the Store, cash management, vault management, and audit activities. It also develops colleagues, supports performance management and recruitment, and promotes a diverse, collaborative, high-performing team.

This position falls within the definitions of Loan Originator and Mortgage Loan Originator under applicable federal regulations. The incumbent must meet the stated eligibility and NMLS registration requirements and pass the required background and credit checks.

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent experience.
• Demonstrated ability to provide legendary Customer service.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficiency in Microsoft Office.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Proficiency with expense management.
• Must maintain active NMLS registration upon hire to engage in conversations with Customers about loan products and facilitate application intake.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a registered mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required statements or certifications regarding government agency or authority findings.
• Ability to meet the physical and task demands described in the posting, including frequent sitting, standing, and walking; occasional domestic travel and lifting/carrying; and continuous concentration, multitasking, office-equipment operation, and reading, writing, and comprehending instructions.

Nice To Haves

• Supervisory or leadership experience.
• Previous consumer and residential lending experience.
• Knowledge of banking products and services.
• Notary license.
• Bilingual Spanish is preferred.

Responsibilities

• Lead a team of advice and service colleagues in achieving individual and Store objectives, performance goals, and positive Customer and colleague experiences.
• Provide day-to-day leadership and work direction for personalized and complex service and advice while maintaining compliance with regulatory guidelines.
• Coach and develop colleagues in advice strategies, product knowledge, service, and proactive recommendations based on Customer needs.
• Deliver end-to-end financial advice, provide Customers with information and tools, and offer timely insights and recommendations.
• Handle critical or high-risk issues and act as an escalation point for Customer problem resolution; identify ways to prevent recurring issues and educate Customers.
• Identify advice opportunities, referrals, and leads to attract, acquire, and retain Customers and support business growth.
• Manage lead activities, including self-generated, partner, retail-to-retail referral, and campaign leads; conduct outreach and arrange or host appointments.
• Participate in community events and promote the TD brand while serving community needs.
• Support strong partnerships between colleagues handling day-to-day transactions, platform bankers, and other partners to enable effective referrals.
• Maintain optimal colleague scheduling to meet Customer demand and compliance requirements.
• Ensure the Store’s lobby, frontline, and common areas meet professional, marketing, premises, and regulatory guidelines.
• Lead and oversee operational compliance across teller and platform operations, including completion and quality of daily processes and transactions.
• Support Store efficiency by following policies and procedures and preparing for and passing audits.
• Perform or oversee daily Store operations such as account maintenance, wire transfers, Store opening and closing, and cash management.
• Develop and lead the Store’s Operational Excellence plan; manage the vault and conduct monthly vault and drawer audits.
• Identify and mitigate risk, audit adherence to policies and procedures, escalate non-standard or high-risk activity, and support operational soundness.
• Ensure business processes are completed accurately and on time, and that documentation reflects Customer and business intentions and applicable rules.
• Support process improvement opportunities and perform due diligence to ensure the accuracy of Customer transactions and activities.
• Lead a high-performing team through ongoing feedback, performance reviews, coaching, development, and performance management.
• Contribute to team performance objectives, monitor results, and address or recognize performance in a timely manner.
• Ensure colleagues follow bank policies, procedures, and conduct guidelines, and share relevant knowledge and information across teams.
• Support escalation of business challenges, positive change, diverse hiring, equitable workplace practices, and productive working relationships.
• Act as a brand champion for the business area and the bank.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring, and learning programs.
• Reward and recognition programs.
• Base salary and variable compensation/incentive awards, potentially including cash and/or equity awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager