Store Supervisor - Corona (Bilingual Spanish Preferred)

TD•New York, NY

1d•$26 - $36

About The Position

The Store Supervisor oversees day-to-day team activities to support operational excellence, compliance, and the achievement of operational, customer, and sales objectives. The supervisor provides work direction and oversight to advice and service colleagues, monitors teller and platform workflows, delegates tasks, and helps manage the store when other managers are absent, including teller operations, platform activities, and customer escalations. The role supports the acquisition, retention, and deepening of customer relationships through sales, service, and advice activities that create personalized experiences. The position leads customer service and lobby activities, handles customer inquiries and escalations, supports complaint resolution, and coaches colleagues to deliver consultative financial advice. It also includes operational oversight such as cash handling, vault management, control of negotiable items, fraud prevention, expense management, customer privacy, colleague safety, and compliance. The supervisor engages customers about loan products and facilitates application intake, requiring active NMLS registration. The role further supports team development, scheduling, performance, onboarding, and adherence to bank policies and regulatory requirements.

Requirements

High school diploma or GED required.
At least 2 years of related experience working with customers and/or sales in any capacity, or equivalent.
Previous supervisory experience or demonstrated ability to provide direction, make decisions, coach, and oversee customer service.
Proven ability to meet and exceed customer expectations.
Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
Effective verbal and written communication skills.
Sound judgment in decision-making and problem-solving.
Ability to multitask and maintain order in the Store.
Good working knowledge of Outlook, Lotus Notes, Word, and Excel.
Ability to supervise and lead others.
Ability to provide community services.
Must maintain active registration with the NMLS for loan-product conversations and application intake.
Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
Must be eligible for registration as a registered mortgage loan originator with the NMLS under the SAFE Act and applicable regulations.
Satisfactory criminal background check and credit report check, and required applicant statements or certifications regarding government-agency findings.

Nice To Haves

Undergraduate degree preferred.
Notary License preferred.
Bilingual Spanish preferred.

Responsibilities

Supervise day-to-day team activities and provide leadership and work direction to advice and service colleagues.
Monitor teller and platform workflows, prioritize tasks, and delegate duties and responsibilities.
Manage the Store in the absence of another manager, including teller operations, platform activities, and customer escalations.
Reinforce operational, customer, and sales objectives while maintaining compliance with policies, procedures, and regulations.
Oversee operational excellence, including cash handling, vault management, negotiable items, fraud prevention, controllable expenses, customer privacy, and colleague safety.
Engage customers in conversations about loan products and facilitate application intake.
Lead, coach, and develop colleagues in customer service, product knowledge, advice conversations, and complaint resolution.
Acquire and deepen customer relationships through sales and service activities, lead management, customer outreach, referrals, campaigns, and appointments.
Deliver consultative financial advice and educate customers about relevant products, services, and tools.
Lead lobby and frontline customer experience activities, handle inquiries and escalations, and take ownership of customer concerns and complaints.
Complete customer transactions and process routine to advanced transactions in accordance with bank policies and procedures.
Maintain optimal colleague scheduling to meet customer demand and compliance requirements.
Help maintain professional and inviting store common areas in accordance with premises, marketing, and regulatory guidelines.
Collaborate with TD partners to serve customers through the channels best suited to their needs.
Manage vault operations, including auditing, reporting, balancing, currency levels, and currency shipments and deliveries.
Plan, organize, and coordinate operational activities; resolve store issues and escalations and oversee daily administrative duties.
Approve financial transactions using sound judgment to reduce risk and potential losses.
Ensure accurate documentation, customer due diligence, timely business processes, and compliance with operating policies and the Bank Code of Conduct.
Support process improvement opportunities and escalate non-standard or high-risk transactions and activities as needed.
Set daily team objectives, monitor performance, provide feedback, and contribute to performance reviews and management activities.
Support colleague onboarding, professional development, mentoring, coaching, and a cohesive, diverse, high-performing team.
Promote effective communication and working relationships across teams and act as a brand champion for the business area and bank.

Benefits

Health and well-being benefits
Savings and retirement programs
Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
Banking benefits and discounts
Career development
Reward and recognition
Training and onboarding
Online learning platform
Mentoring programs
Variable compensation or incentive awards, including potential cash and/or equity awards