Store Manager II/Pennsauken/Bilingual Spanish preferred

TD Bank • Pennsauken, NJ

7d • Onsite

About The Position

The Store Manager II develops, leads, and contributes to the growth and profitability of a consumer banking store portfolio, including deposits, loans, fees, and expenses. The role leads, coaches, and motivates the Store team to deliver a strong employee and customer experience, achieve performance metrics, grow customer relationships, and provide appropriate advice and referrals. The manager may oversee a medium-sized or complex store, and may manage multiple locations or a diverse customer base when required. The position requires expert knowledge of banking, bank operations, process management, and team risk, and serves as the store’s highest point of escalation for customer and partner issues. The role originates loan applications, handles lending conditions, conducts loan closings, and maintains active NMLS registration.

The Store Manager leads service, advice, sales, operational, and team-management activities. This includes developing store growth strategies; managing budgets and performance; building community and business relationships; maintaining operational excellence and regulatory compliance; and recruiting, developing, and retaining a diverse, high-performing team. The role works with Specialists and partners across Small Business, Commercial, Consumer Lending, Wealth, and other business lines to meet customer needs and grow the Store portfolio.

The position is based in Pennsauken, New Jersey. The listing indicates 40 hours and a salary range of $91,000–$136,240. Spanish is preferred. The role includes occasional domestic travel and continuous use of standard office equipment and performance of sedentary work, among other physical requirements.

Requirements

• Undergraduate degree or equivalent experience.
• At least 4 years of related experience in retail, customer service, and/or financial services.
• Supervisory, leadership, and coaching experience.
• At least 4 years of experience demonstrating business-development skills, including conceptualizing and implementing strategies.
• At least 4 years of proven leadership and coaching experience.
• Small Business and Consumer lending experience.
• Knowledge of bank product lines and services, Store operations, and security.
• Ability to manage competing priorities and strategically align efforts with Store goals and objectives.
• Strong financial analysis skills.
• Strong presentation, analytical, interpersonal, and collaborative skills with internal and external customers at all levels.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and motivate team members.
• Proficiency with the Microsoft Office suite.
• Must maintain active NMLS registration and be eligible for registration as a mortgage loan originator under applicable requirements.
• Must be eligible for employment with a covered financial institution under applicable standards; satisfactory criminal-background and credit-report checks are required.
• Spanish is preferred, as indicated in the job title.

Nice To Haves

• Notary license.
• Bilingual Spanish.

Responsibilities

• Lead, coach, motivate, and develop Store colleagues to deliver a strong customer and employee experience and achieve business results.
• Manage hiring, performance objectives and reviews, compensation decisions, feedback, discipline, and workforce development for the team.
• Manage the Store portfolio and individual performance metrics, including deposits, loans, fees, expenses, and customer experience targets.
• Develop Store-specific strategies to acquire customers, deepen relationships, and grow deposits, investments, and loans.
• Partner with Specialists and business lines, including Small Business, Commercial, Consumer Lending, and Wealth, to advise customers and grow the Store portfolio.
• Manage the Store budget and meet revenue and expense objectives.
• Lead service and advice activities, coach colleagues on products and customer conversations, and ensure customer issues are appropriately resolved.
• Promote the Bank’s presence in the community through participation and leadership in business groups, initiatives, and fundraisers.
• Oversee Store premises, customer and colleague areas, scheduling, and complex daily operational and administrative duties.
• Originate loan applications, handle Conditions of Lending, and conduct loan closings.
• Ensure due diligence and accurate customer transactions; enforce operating policies and procedures and address operational, regulatory, and reputational risks.
• Identify, track, and resolve process gaps; escalate non-standard or high-risk activities as necessary.
• Maintain an active NMLS registration and comply with applicable mortgage-loan-originator requirements.
• Build relationships with prospects and community influencers through needs-based conversations and referrals.
• Support cross-business-line referrals through ongoing training and coaching, and contribute to change management and talent development where applicable.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation and incentive awards, including potential cash and/or equity awards

What This Job Offers

• Job Type: Full-time
• Career Level: Manager