Associate Banker II/Pennsauken/Bilingual Spanish preferred

TD Bank • Pennsauken, NJ

2d • Onsite

About The Position

The Associate Banker II brings TD’s relationship-driven banking experience to life by serving as a trusted partner to clients. The role delivers everyday banking and supports consumer product needs through accurate, confident, and clear interactions that help clients feel informed and supported while working toward their financial goals and adhering to risk and regulatory standards.

This position combines transactional excellence with needs-based engagement. The Associate Banker II may be the first point of contact at the financial center, managing client flow and providing a welcoming, high-touch experience. The role handles everyday transactions and basic consumer account opening and maintenance, learns about client needs, explains available options, recommends appropriate solutions, and connects clients with specialists and other partners. It also supports inbound and outbound client outreach, including appointment scheduling and relationship-deepening opportunities.

The role operates within established financial limits and procedures, handles routine client issues, and escalates non-standard concerns. It requires sound judgment, accurate client identification and documentation, and compliance with company policies, AML laws, and regulatory requirements. The position also contributes to team performance, ongoing risk and compliance learning, and a positive, inclusive work environment. The posting indicates 40 hours and lists a pay range of $22.00–$27.75 per hour. Spanish is preferred, not required.

Requirements

• High school diploma or GED.
• At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
• Ability to work scheduled operating hours, including evenings, weekends, and holidays.
• Ability to complete required job-related training upon hire.
• Strong organizational skills and ability to handle multiple tasks in a fast-paced environment.
• Clear, concise, and consistent communication skills.
• Demonstrated problem-solving skills and sound judgment.
• Ability to schedule and prioritize work, work independently, and meet deadlines.
• Proficiency in Microsoft Office.

Nice To Haves

• Teller or cash-handling experience in a client-facing role or financial institution.
• Notary license.
• Bilingual Spanish skills (preferred, as indicated in the job title).

Responsibilities

• Manage client flow in person and by phone, serving as a first point of contact for inquiries, issue resolution, and referrals.
• Deliver welcoming, relationship-driven client experiences aligned with TD’s service strategy.
• Create personalized interactions that build trust and strengthen client relationships.
• Complete accurate and efficient everyday banking transactions and basic consumer account opening and maintenance.
• Engage clients in needs-based conversations, explain banking products, services, and digital capabilities, and connect clients with appropriate specialists or partners.
• Identify client needs and opportunities, make appropriate referrals, and support clients’ financial objectives.
• Conduct proactive client outreach, including scheduling appointments for consumer account needs and relationship-deepening opportunities.
• Perform a broad range of client transactions and multi-step activities within established financial limits.
• Assess routine client problems using standard procedures and escalate non-standard issues appropriately.
• Balance client needs with policy adherence, sound judgment, and risk awareness.
• Verify client identification, maintain data integrity, and follow authentication, documentation, AML, and regulatory standards.
• Identify potential discrepancies, material changes, and risk indicators and escalate them in accordance with policy and procedure.
• Complete required training and strengthen risk and compliance knowledge.
• Contribute to team success, share insights and best practices, participate in development activities, and foster an inclusive and collaborative work environment.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation or incentive awards may be available, including cash and/or equity awards through an incentive plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED