Associate Banker II/Lehigh Avenue/Bilingual Spanish preferred

TD Bank • Philadelphia, PA

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About The Position

The Associate Banker II delivers TD’s relationship-driven banking experience by providing everyday banking services, supporting consumer product needs, and building meaningful client relationships. The role combines accurate, efficient transactions with needs-based conversations that help clients understand their options, identify appropriate solutions, and connect with specialists to support their financial goals. As a potential first point of contact and hospitality ambassador for the financial center, the Associate Banker II manages client flow and inquiries, provides a high-touch experience, and conducts proactive outreach. The role also protects client relationships and the Bank by following established risk, regulatory, AML, identification-verification, authentication, and documentation requirements.

The position handles a broad range of client transactions and multi-step activities within established financial limits, resolves routine issues using standard procedures, and escalates non-standard matters as appropriate. The Associate Banker II completes required training, contributes to team performance and a positive work environment, and participates in development activities. The job is based in Philadelphia, Pennsylvania, and is scheduled for 40 hours. The posted base pay range is $22.00–$27.75 USD per hour; actual pay may vary based on skills, experience, location, and business needs.

Requirements

• High school diploma or GED.
• At least 1 year of demonstrated experience working with clients; experience may include volunteering, education, or military experience.
• Ability to work during operating hours, including evenings, weekends, and holidays as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organization skills and ability to manage multiple tasks in a fast-paced environment.
• Excellent communication skills, with the ability to be concise, clear, and consistent.
• Demonstrated problem-solving skills.
• Ability to schedule and prioritize work.
• Ability to work independently and meet deadlines.
• Sound judgment in decision-making and problem-solving.
• Proficiency in Microsoft Office.

Nice To Haves

• Teller or cash-handling experience in a client-facing role or financial institution.
• Notary license.
• Bilingual Spanish preferred.

Responsibilities

• Manage client flow in person and by phone, serving as a first point of contact for inquiries, issue resolution, and referrals.
• Deliver everyday banking transactions accurately and efficiently, and support basic consumer account opening and maintenance.
• Create personalized, relationship-driven client interactions that build trust and strengthen ongoing relationships.
• Identify client needs through meaningful conversations and connect clients with appropriate products, services, or specialist partners.
• Educate clients about banking products, services, and digital capabilities to support convenience and financial well-being.
• Conduct proactive inbound and outbound outreach, including scheduling appointments for consumer account needs and relationship-deepening opportunities.
• Use product knowledge, tools, and resources to evaluate and recommend client solutions.
• Perform a broad range of client transactions and multi-step activities within established financial limits; address routine requests and escalate non-standard issues.
• Follow company guidelines, AML laws, regulatory requirements, and established identification, authentication, data-integrity, and documentation standards.
• Identify discrepancies, material changes, or risk indicators and escalate them in accordance with policy and procedure.
• Complete required training and strengthen risk and compliance knowledge.
• Contribute to team success and a positive work environment, participate in performance and development activities, and share insights and best practices.
• Demonstrate empathy, integrity, sound judgment, and accountability in client and team interactions.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring programs, and an online learning platform.
• Reward and recognition programs.
• Variable compensation or incentive awards may be available, including cash and/or equity incentive awards through participation in an incentive plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED