Relationship Banker (Bilingual Spanish Preferred)

Associated Bank•Whitewater, WI

1d•$17 - $29

About The Position

Associated Bank is hiring a Relationship Banker to build customer relationships, provide exceptional service, and develop skills for a banking career. The role involves processing transactions, helping customers with financial needs, and introducing solutions to support their goals. The position includes hands-on experience, participation in the Banker Roadmap program, and completion of banker certification requirements. The Relationship Banker operates in compliance with internal policies, applicable laws, and regulations, including Bank Secrecy Act/Anti-Money Laundering and S.A.F.E. Act requirements. The role requires submission of information for registry requirements, obtaining a unique identifier, and maintaining registration as directed by the S.A.F.E. Act. A credit check is required under Regulation Z. The posted pay range is $17.00–$28.96 per hour; actual pay may vary based on factors including work location, skills, experience, education, and qualifications.

Requirements

High school diploma or an equivalent combination of education and experience.
Up to 2 years of customer-facing sales and/or service experience.
Complete required S.A.F.E. Act registry steps, obtain a unique identifier, and maintain registration requirements as directed.
Pass a credit check required under Regulation Z.

Nice To Haves

Bilingual Spanish preferred.
Experience in banking, financial services, or retail sales.

Responsibilities

Deliver outstanding customer service by efficiently processing transactions and addressing customer needs.
Identify opportunities to recommend products and services that support customers’ financial wellness.
Open new accounts and build lasting relationships through personalized service.
Partner with specialists across insurance, mortgage, and other teams to provide comprehensive financial solutions.
Support branch operational integrity and compliance by adhering to policies and regulations.
Participate in the Banker Roadmap program and complete training milestones and certification requirements.
Educate customers on digital banking options and demonstrate tools that enhance their banking experience.
Promote bank offerings and engage prospective customers through community and in-store outreach.
Report suspicious activity to Financial Intelligence, customer complaints and procedure violations to management or HR, and ethical concerns through the anonymous Ethics Hotline as needed.