Assistant Store Manager

Ross Stores • Cedar Hill, TX

20d • Onsite

About The Position

The Assistant Store Manager manages and supervises areas assigned by the Store Manager and follows company policies for customers, associates, and merchandising. The role learns all phases of store operations and, when the Store Manager is absent, leads the entire store operation to ensure company standards and best practices are met.

The Assistant Store Manager helps oversee operating performance, staffing and payroll administration, associate development, expense control, safety, customer service, store presentation, merchandise processing, and loss prevention. The position directly supervises non-exempt associates and may accept additional assignments from leadership.

Requirements

• Two or more years of Store Manager or Assistant Store Manager experience in a retail environment.
• Ability to supervise, motivate, and communicate positively with store associates at all levels.
• Ability to handle multiple tasks, prioritize, give direction, and follow through to completion.
• Ability to set priorities and exercise independent judgment.
• Ability to maintain a high quality of customer service.
• Fluency in English.
• Ability to work evenings and weekends.
• Ability to perform basic mathematical calculations commonly used in retail environments.
• Ability to use store equipment, including PDTs, registers, and a PC, as required.
• Ability to spend up to 100% of working time standing, walking, and moving around the store.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Responsibilities

• Lead company best practices and maximize productivity by minimizing steps and touches while working.
• Assist with analysis of store reports, evaluate controllable expenses and store performance, and communicate variances from company standards to the Store Manager.
• Ensure associate schedules support business objectives and comply with scheduling requirements; administer payroll tasks including daily punch edits, Sunday payroll transmission, and reporting as needed.
• Ensure compliance with applicable state, local, and federal regulations and Ross personnel policies and procedures.
• Schedule and ensure completion of associate cleaning tasks throughout the store, including restrooms.
• Assist in recruiting, hiring, training, and developing non-exempt associates.
• Communicate associate relations incidents to the Store Manager or District Manager as needed.
• Monitor expenditures against budget and control payroll hours according to plan and current business trends.
• Promote safe behaviors, ensure associates understand emergency procedures, uphold company safety policies, and help facilitate monthly safety meetings.
• Treat customers, associates, and leaders respectfully; model courtesy, friendliness, and professionalism, and recognize associates through company programs.
• Execute customer service and merchandise presentation programs through associate training and supervision; coach retail associates in providing efficient, friendly service throughout the store.
• Represent the company brand, model and reinforce the dress code, and maintain a clean, neat, easy-to-shop store environment.
• Ensure merchandise recovery, sizing, markdowns, presentation, and organization meet company standards and merchandising guidelines; manage timely processing of merchandise to the sales floor.
• Train associates in loss-prevention awareness and store shortage goals; safeguard confidential information, cash, credit card information, and merchandise.
• Maintain a strong customer-service presence on the sales floor and promote customer and associate engagement and loss-prevention awareness.
• Help lead annual inventory preparation and execution, monitor mark-out-of-stock policy administration, and ensure the Public View Monitor system is maintained.
• Accept special assignments as directed by leadership.
• Directly supervise all non-exempt associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed