Assistant Store Manager Jobs

About The Position

Requirements

• One year of work experience in retail management.
• One year of customer service experience.
• Proficiency in Microsoft Office Suite.
• Ability to pass a background check and drug screen where applicable for the position.
• Ability to speak and read English proficiently.

Nice To Haves

• High school diploma or equivalent preferred.

Responsibilities

• Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
• Monitor product levels, including floor work, as-is, recycling, trash, and seasonal back stock, to meet sales targets.
• Manage payroll and operating costs within budget.
• Ensure Team Members provide excellent service to donors and customers, and de-escalate customer situations by finding appropriate solutions.
• Ensure store locations are clean, well-kept, and appropriately reflect the Goodwill brand.
• Partner with community businesses and organizations to promote Goodwill’s mission and represent Goodwill in the community.
• Lead daily sales-floor operations and ensure Retail Store Associates and the Customer Service Manager are trained and fulfill their responsibilities.
• Serve as a store key holder and closing shift manager, and provide backup to the Store Manager.
• Process complex sales transactions, including customer returns.
• Ensure Team Members follow company standards and procedures.
• Travel to other GCNA locations to assist stores and attend personal training and development classes; transfer to different stores as business needs require.
• Partner with support areas, including Asset Protection, Human Resources, Safety, and Finance, to advance business goals and ensure compliance with applicable policies, procedures, and regulations.
• Build a high-performing team and manage Team Member performance, staffing, compensation, and development, including coaching, discipline, performance improvement plans, and annual reviews.
• Support company culture change efforts and change management processes.
• Model Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
• Perform other related duties as assigned.

Benefits

• Three medical plans.
• Employer-funded Health Reimbursement Account (HRA).
• Three dental plans.
• Vision plan.
• Traditional and Roth 401(k) plans.
• Employer-paid life insurance.
• Employee Assistance Program (EAP).
• Paid time off, including sick and vacation time.
• Paid holidays.
• Monthly performance bonus of up to $1,000 based on performance goals.