Assistant Store Manager- Union/Chestnut

TD • Union, NJ

10d • $32 - $48 • Onsite

About The Position

The Assistant Store Manager is an experienced leader responsible for managing day-to-day service, sales, and operational objectives at a store location. The role leads a team to grow and deepen customer relationships through convenient service, advice, and personalized experiences, and can lead the store with minimal direction while making day-to-day decisions on the teller line or platform.

The position oversees complex service, advice, sales, and operational activities; coaches colleagues to deliver proactive, needs-based recommendations; and supports customers with financial tools and insights. It also drives business growth and referrals, maintains regulatory and operational compliance, manages risk, supports strong team performance, and contributes to the store’s customer experience and community presence.

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficiency in Microsoft Office.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Proficiency in expense management.
• Must maintain active NMLS registration upon hire to discuss loan products with customers and facilitate application intake.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for NMLS registration as a mortgage loan originator under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Supervisory or leadership experience.
• Previous consumer and residential lending experience.
• Knowledge of banking products and services.
• Notary license.
• Demonstrated ability to provide Legendary Customer Service.

Responsibilities

• Lead a team of advice and service colleagues to meet individual and store objectives, performance goals, and customer and colleague experience standards.
• Provide day-to-day team leadership and work direction for personalized service and advice while maintaining compliance with regulatory guidelines.
• Oversee complex sales and advice activities involving multiple processes, systems, and partners.
• Coach, observe, and develop the team’s advice capabilities, product knowledge, and service behaviors; reinforce proactive, needs-based product recommendations.
• Use knowledge of local markets, competitive offers, and economic trends to support customer advice and financial empowerment.
• Handle critical or high-risk issues and determine appropriate resolutions.
• Establish work direction and role ownership for daily, quarterly, and annual objectives.
• Provide end-to-end financial advice, information, tools, and real-time insights to help customers achieve their goals.
• Identify advice opportunities and referrals to support business growth.
• Participate in community events and promote the TD brand.
• Manage leads, referrals, customer outreach, and appointments, including self-generated, partner, retail-to-retail, and campaign leads.
• Create a warm, engaging customer environment by listening, asking clarifying questions, and understanding customer needs.
• Attract, acquire, and retain customers and contribute to profitability and business growth.
• Build partnerships between colleagues handling daily transactions, platform bankers, and other partners to support effective referrals.
• Support customers through challenging times and life events with product and service knowledge.
• Maintain optimal colleague scheduling to meet customer demand and compliance requirements.
• Resolve escalated customer problems, identify ways to prevent recurrence, and educate customers.
• Maintain a professional and inviting store environment, including lobby and frontline compliance with internal, external, marketing, and regulatory guidelines.
• Lead operational compliance across teller and platform operations and oversee the completion and quality of daily processes and transactions.
• Support efficient store operations by following policies and procedures and passing audits.
• Perform store operations such as account maintenance, wire transfers, opening and closing, and cash management as needed.
• Develop and lead the store’s Operational Excellence plan and manage vault operations, including monthly vault and drawer audits.
• Identify and mitigate risk; audit for compliance, policy adherence, and operational soundness; escalate non-standard or high-risk activities.
• Ensure accurate documentation, due diligence, and timely completion of processes and procedures.
• Support process improvement and comply with the Bank Code of Conduct.
• Lead a high-performing team through ongoing feedback, performance reviews, coaching, development, and performance management.
• Set and monitor team performance objectives and address or recognize performance in a timely manner.
• Ensure colleagues follow company policies, procedures, and conduct guidelines.
• Share expertise and information, encourage effective partnerships, and support timely communication and escalation of challenges.
• Participate in recruiting and selection, promote a fair and equitable diverse workplace, and act as a brand champion.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, and mentoring programs.
• Reward and recognition.
• Base salary and variable compensation or incentive awards, including potential cash and/or equity incentive plan participation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level