Relationship Banker I - Union/Chestnut (40 hour)

TD•Union, NJ

1d•$24 - $33•Onsite

About The Position

The Relationship Banker I helps bring TD’s relationship-driven banking experience to life by partnering with clients to support their financial goals and overall well-being. The role acquires and deepens client relationships through consultative engagement, product knowledge, personalized solutions, and disciplined execution while meeting risk and regulatory standards. Based in a bank location, the banker engages clients through walk-in opportunities, managed leads, and outbound outreach. They discover client needs, explain relevant products and services in clear language, recommend suitable solutions and next steps, and provide ongoing guidance on TD products, services, and digital capabilities. The role also accepts mortgage inquiries and refers clients for mortgage or other residential lending solutions. The position is subject to applicable loan-originator and mortgage-loan-originator rules. Registration with the Nationwide Mortgage Licensing System and Registry (NMLS), eligibility for employment with a covered financial institution, and satisfactory background and credit checks are required as described in the posting.

Requirements

High school diploma or GED, or equivalent combination of education and experience.
At least 1 year of experience engaging with clients in a service, sales, or relationship-building environment.
Experience educating clients on products and services in a consultative manner.
Ability to communicate clearly and effectively with clients and colleagues.
Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
Sound judgment and problem-solving skills in client interactions.
Basic proficiency with Microsoft Office or similar workplace technologies.
Ability to complete required job-related training upon hire.
Ability to obtain and maintain active NMLS registration as required for the role.
Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
Must be eligible for NMLS registration as a mortgage loan originator under the SAFE Act and applicable regulations.
Satisfactory criminal background and credit report checks, and required applicant statements or certifications concerning government-agency findings.

Nice To Haves

Teller or cash-handling experience in a financial institution.
Notary license, or ability to obtain one.

Responsibilities

Acquire clients through walk-in opportunities, lead management, and outbound outreach.
Conduct goals-based discovery to identify clients’ needs, priorities, and financial goals.
Explain relevant product and service options, including features, benefits, and potential risks, in clear and transparent language.
Provide personalized solutions and next steps, connecting clients to appropriate products, services, or partners.
Establish follow-up and deliver ongoing guidance on TD products, services, and digital banking capabilities.
Build and strengthen client relationships through consistent, personalized interactions.
Accept mortgage inquiries and refer clients for mortgage solutions or other residential lending activities.
Resolve client concerns end-to-end where possible and escalate issues when required.
Accurately capture client information and follow policies, procedures, and regulatory requirements.
Verify client identity, maintain data integrity, and follow authentication and documentation standards, including AML requirements.
Identify discrepancies, material changes, or risk indicators and escalate them appropriately.
Complete required training, share team insights and best practices, and collaborate to support team and organizational outcomes.