Medical Assistant (FDH Chestnut)

Sante Health•Fresno, CA

About The Position

Sante Health System is seeking a full-time Medical Assistant for a medical office team in the Fresno, California area. The Medical Assistant provides customer service in person and over the phone and supports physicians in delivering specialty care to patients. The role works in a fast-paced, team-oriented medical office and requires bilingual spoken and written English and Spanish proficiency to communicate with Spanish-speaking patients and support care delivery. The Medical Assistant welcomes and checks in patients, verifies insurance and personal information, registers referrals, and schedules appointments. The role maintains confidential patient files and records in compliance with HIPAA. It also prepares exam and treatment rooms, sterilizes and stocks instruments and supplies, and manages the medication sample closet. The Medical Assistant obtains patient vital signs, determines the reason for visits, provides pre- and post-care instruction, and performs other tasks as recommended by the provider. Clinical support includes preparing patients for minor surgeries and physicals, administering injections, and applying splints and dressings. Additional duties include answering phones, screening calls, relaying messages, responding to general patient questions about office policies and procedures, managing and ordering supplies, and keeping the work area and lobby neat and orderly. Sante describes its culture as team-oriented and offers competitive pay, benefits, and advancement opportunities.

Requirements

High school diploma or GED equivalent.
Graduation from an accredited Medical Assistant program.
Certification from the American Association of Medical Assistants.
Bilingual proficiency in spoken and written English and Spanish.
Exceptional people and communication skills.
Ability to multitask in a fast-paced environment.
Commitment to accuracy and attention to detail.
A willingness to take on any task, including tasks considered small.

Nice To Haves

Positive, can-do attitude.
Patient-focused approach, including listening to patients and prioritizing their needs.
Strong customer service skills and motivation to solve problems and help others.
Collaborative team-player approach and willingness to step in where needed.
Calm, reassuring demeanor with patients.
Detail-oriented work style, including double-checking and organizing information.

Responsibilities

Welcome patients and provide customer service in person and over the phone.
Check patients in and verify insurance and personal information in their records.
Register incoming referrals and schedule appointments.
Maintain patient files, records, schedules, and other information confidentially in compliance with HIPAA regulations.
Stock exam and treatment rooms with necessary instruments and supplies and ensure items are sterilized.
Organize and stock the medication sample closet.
Obtain patients’ vital signs and determine the nature of their visit.
Provide patient teaching related to pre- and post-care instructions.
Measure compression stockings as recommended by the provider.
Assist physicians in preparing patients for minor surgeries and physicals.
Administer injections and apply splints and dressings.
Answer phones, screen calls, relay messages by phone or mail, and answer general questions about policies and procedures.
Manage supplies and inventory and order supplies as needed.
Keep the work area and lobby neat and orderly.