Medical Asst - Specialty Srvc - Chestnut Hill

Beth Israel Lahey Health•Groton, CT

1d•$21 - $28•Onsite

About The Position

The Medical Assistant performs a wide variety of medical assisting activities and assists providers with special procedures during patient visits in an office-based clinical setting at the BIDMC Chestnut Hill location. In a hospital-based practice, the Medical Assistant is not authorized to perform duties that may be performed only by licensed personnel. The role supports patient care through clinical procedures, specimen collection and testing, equipment and supply readiness, scheduling, documentation, and communication with patients and the care team. The Medical Assistant also assists patients with physical or psychological limitations while maintaining their comfort, safety, and dignity, and maintains patient confidentiality.

Requirements

High school diploma or GED.
Basic familiarity with computers and ability to navigate web-based applications at a basic level.
MA, EMT, CNA, or LNA certificate or diploma; alternatively, at least 5 months of direct patient-care experience in a clinical or research setting. Examples include work as an MA, PCT, or CNA, or nursing or medical study with completion of one clinical rotation.
Ability to make decisions using specific instructions, standard practices, and established procedures, generally with little or no supervision.
Ability to solve routine, repetitive problems by following directions and procedures and identifying opportunities for process improvement.
Ability to follow general instructions and procedures; work is monitored by a supervisor or manager.
Clear and effective written communication in English.
Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.
Working knowledge of standard concepts, practices, procedures, and policies, and ability to apply them in varied situations.
Ability to collaborate in small teams, offer ideas, identify issues, and respect team members.
Ability to provide professional, respectful, service-oriented customer care, use active listening and problem-solving skills, and remain calm in stressful situations.
Competence in providing patient care to young adults (ages 16–30), middle-aged adults (ages 30–60), and elderly patients (ages 60 and older).
Ability to exert up to 50 pounds of force occasionally and/or up to 20 pounds frequently; stand and/or move around for most of the shift.
Must be vaccinated against influenza as a condition of employment.

Nice To Haves

Phlebotomy certificate.

Responsibilities

Perform a wide variety of activities during patient visits; set up and assist providers and monitor patients during and after routine and special procedures.
Perform phlebotomy, take vital signs, measure height and weight, remove sutures, and change dressings as needed.
Clean, disinfect, and inspect medical equipment and instruments between patient uses according to unit guidelines; prepare equipment for sterilization and inspect it routinely for damage or repair needs.
Perform departmental screening and laboratory tests and collect specimens; follow quality control standards and provide patients with instructions for tests and procedures.
Schedule follow-up tests and appointments using hospital systems and contact patients with appointment reminders.
Support licensed practitioners by queuing prescriptions for renewal and initially reviewing medication listings for accuracy in the electronic medical record (Web OMR).
Procure and correlate medical correspondence from Health Information Management, providers, and administration as directed by the department.
Gather complete and accurate information from patients, prioritize it, and communicate it appropriately to clinical staff; distribute questionnaires and forms at the start of visits.
Enter assigned orders and visit-related information in OMR and maintain patient confidentiality in telephone, verbal, and electronic communications.
Assist patients with physical or psychological limitations, including ambulation, patient care, transfers between a wheelchair and exam table, dressing and undressing, and ensuring patient safety until the provider arrives.
Keep the care environment clean, organized, and appropriately stocked; ensure patient-care equipment and supplies are available and usable; monitor code-cart supply expiration dates and track, order, and maintain supplies and equipment.
Escort patients to ancillary areas as needed and perform other support activities requested by managers or clinical providers.
Attend internal and external educational or training sessions as assigned.