Client Advisor-Chestnut Hill, MA

Tiffany & Co.•Brookline, MA

2d•$20 - $28•Onsite

About The Position

Tiffany & Co. Client Advisors embody the Tiffany brand in every client interaction and deliver the Tiffany Experience through excellent communication, brand ambassadorship, and a personal touch. They build client relationships, foster loyalty, and pursue sales goals while creating memorable in-store experiences. The role involves learning about new merchandise collections, cultures, and the evolving luxury market, and maintaining Tiffany’s high standards for service and professionalism.

Requirements

Experience in retail, luxury retail, or relevant client-related work such as hospitality.
Proven track record of achieving sales results.
Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
Ability to work with a diverse client base.
Proficiency with point-of-sale systems, client tracking systems, and Microsoft Outlook/email.
Authorization to work in the United States or the country where the position is based.

Nice To Haves

College or university degree.
Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework.
Proficiency in multiple languages.

Responsibilities

Deepen client relationships to drive lifetime loyalty and spending.
Consistently achieve or exceed monthly, quarterly, and annual store sales plans.
Capture client data and cultivate new and existing client relationships.
Generate a significant portion of sales through repeat client business.
Drive business through key product pillars.
Deliver memorable in-store moments to every client.
Represent Tiffany as a brand ambassador during each selling ceremony, using a personal touch.
Demonstrate the client experience behaviors identified in the TEI program and align with Tiffany’s client experience vision.
Optimize hospitality and store amenities to create unique client experiences.
Take action based on TEI performance and client feedback.