Assistant Store Manager Jobs

About The Position

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent.
• Demonstrated ability to provide Legendary Customer Service.
• Strong verbal and written communication skills.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficiency in Microsoft Office.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Proficiency in expense management.
• Must maintain active NMLS registration upon hire to discuss loan products with customers and facilitate application intake.
• Must be eligible for employment with a covered financial institution under applicable Regulation Z standards.
• Must be eligible for registration as a mortgage loan originator with NMLS under the SAFE Act.
• Satisfactory criminal background and credit report checks, and required applicant statements or certifications regarding government agency or authority findings.

Nice To Haves

• Supervisory or leadership experience.
• Previous consumer and residential lending experience.
• Knowledge of banking products and services.
• Notary License.

Responsibilities

• Lead a team of advice and service colleagues in meeting individual and Store objectives, performance goals, and customer and colleague experience expectations.
• Provide daily team leadership and work direction for personalized and complex service and advice activities while maintaining compliance with regulatory guidelines.
• Oversee complex sales and advice activities involving multi-step processes, systems, partners, and customer needs.
• Coach and develop the team in advice-giving strategies, product and service knowledge, and proactive recommendations based on customer needs.
• Use knowledge of the local market, competitive offers, and economic trends to support customer advice and financial empowerment.
• Handle critical, high-risk, or escalated issues and determine appropriate resolutions.
• Establish work direction and role ownership, and support achievement of daily, quarterly, and annual objectives.
• Provide end-to-end financial advice, tools, and timely insights to help customers achieve their goals.
• Identify advice opportunities and referrals to contribute to business objectives and growth.
• Participate in community events and promote the TD brand while serving community needs.
• Manage leads and customer outreach, including self-generated leads, partner and retail referrals, campaign leads, outbound calls, Relay SMS, appointments, and lead prioritization.
• Create a warm and engaging customer experience by listening, asking clarifying questions, understanding customer needs, and helping customers select suitable products and services.
• Attract, acquire, and retain customers and develop strong referral partnerships between colleagues, platform bankers, and business partners.
• Maintain optimal colleague scheduling to meet customer demand and compliance requirements.
• Act as an escalation point for customer problem resolution, identify ways to prevent recurring problems, and educate customers.
• Maintain professional and inviting Store common areas, including the lobby and frontline, in accordance with internal, marketing, premises, and regulatory guidelines.
• Lead operational compliance across teller and platform operations and oversee the quality and completion of daily processes and transactions.
• Ensure efficient Store operations, compliance with policies and procedures, and successful audits; develop and lead the Store Operational Excellence plan.
• Perform or oversee daily Store operations, which may include account maintenance, wire transfers, opening and closing, and cash management.
• Manage the vault, including monthly vault and drawer audits; identify and mitigate risk and audit compliance and operational soundness.
• Support timely and accurate business processes, escalate non-standard or high-risk activities, and ensure documentation accurately reflects customer and business intentions and complies with applicable rules.
• Support process improvements, due diligence, and adherence to the Bank Code of Conduct.
• Lead a high-performing team through ongoing feedback, performance reviews, coaching, development, and timely performance management.
• Set and monitor team performance objectives, recognize performance, reinforce TD's shared commitments, and ensure colleagues follow applicable policies and guidelines.
• Share expertise and information, communicate issues, encourage effective working relationships, support escalation of challenges, and facilitate change.
• Participate in recruitment and selection to support a diverse, qualified workforce and promote a fair and equitable work environment.
• Act as a brand champion for the business area and the Bank.

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO
• Banking benefits and discounts
• Career development
• Reward and recognition
• Variable compensation/incentive awards, including potential eligibility for cash and/or equity incentive awards
• Training and onboarding
• Access to an online learning platform and mentoring programs