Assistant Store Manager - Scotch Plains

TD • Scotch Plains, NJ

13d • $32 - $48 • Onsite

About The Position

The Assistant Store Manager is an experienced leader responsible for managing day-to-day service, sales, and operational objectives at a Store location. The role leads a team in growing and deepening Customer relationships through convenient service, advice, and personalized experiences. The Assistant Store Manager can lead the Store with minimal direction and make decisions regarding daily teller-line and platform work.

This position leads service and advice colleagues, coaches the team, supports business growth, and ensures a positive Customer and colleague experience. It oversees complex sales and advice activities, operational execution, compliance, risk management, and the Store's performance objectives. The role also builds relationships with Customers and the community, manages lead and referral activities, and supports staff development and performance.

Requirements

• Undergraduate degree or equivalent experience.
• At least 2 years of experience working with customers and/or in sales, or equivalent.
• Strong verbal and written communication skills.
• Demonstrated ability to provide Legendary Customer Service.
• Sales and operational management skills.
• Ability to manage competing priorities.
• Proficiency in Microsoft Office.
• Demonstrated organization, interpersonal, communication, and decision-making skills.
• Proficiency in expense management.
• Must maintain active NMLS registration upon hire to engage in conversations with customers about loan products and facilitate application intake.
• Must be eligible for employment with a covered financial institution and for registration as a mortgage loan originator with NMLS.
• Satisfactory criminal background and credit report checks, and required statements or certifications regarding government-agency findings.

Nice To Haves

• Supervisory or leadership experience.
• Previous consumer and residential lending experience.
• Knowledge of banking products and services.
• Notary License.

Responsibilities

• Lead advice and service colleagues in achieving individual and Store objectives, performance goals, and strong Customer and colleague experiences.
• Direct day-to-day team activities to deliver personalized service and advice while maintaining compliance and regulatory standards.
• Coach colleagues on advice-giving strategies, product and service knowledge, Customer service, and proactive product recommendations.
• Provide end-to-end financial advice, insights, and tools to help Customers manage their finances and achieve their goals.
• Handle critical, high-risk, and escalated issues, determining appropriate resolutions and helping prevent recurring problems.
• Use knowledge of the local market, competitive offers, and economic trends to support relevant Customer advice.
• Identify advice opportunities, referrals, and business-growth opportunities; manage self-generated, partner, retail-to-retail, and campaign leads, Customer outreach, appointments, and lead prioritization.
• Participate in community events and promote the TD brand while serving community needs.
• Attract, acquire, and retain Customers and strengthen partnerships between colleagues handling transactions, platform bankers, and other partners.
• Maintain optimal colleague scheduling to meet Customer demand and compliance requirements.
• Maintain a professional and inviting Store environment, including the lobby and frontline, in accordance with internal, marketing, premises, and regulatory guidelines.
• Lead operational compliance across Store, teller, and platform activities; oversee daily processes, transactions, and quality of work.
• Support efficient Store operations, policies, procedures, audit readiness, and operational excellence; activities may include account maintenance, wire transfers, opening and closing, cash management, and vault and drawer audits.
• Identify and mitigate risk, audit for compliance and operational soundness, escalate non-standard or high-risk activity, and ensure accurate documentation and due diligence.
• Support process improvement and timely, accurate completion of business processes and procedures.
• Lead a high-performing team through feedback, performance reviews, coaching, development, and timely performance management.
• Help set and monitor team performance objectives, reinforce shared commitments, and address or recognize performance.
• Promote policy compliance, knowledge sharing, effective communication, positive working relationships, and constructive escalation of business challenges.
• Participate in recruitment and selection, promote a fair and equitable workplace, and act as a brand champion.

Benefits

• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off, including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development, training, mentoring, and access to an online learning platform.
• Variable compensation or incentive awards, potentially including cash and/or equity awards through an incentive plan.
• Reward and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager