Assistant Store Manager

Community Choice Financial Family of Brands•Hutchinson, KS

8d•Onsite

About The Position

The Assistant Store Manager (ASM) supports customers with financial services while developing hands-on experience in store operations and leadership. The role focuses on account management, customer outreach, risk management, sales, and customer service. The ASM helps lead Customer Service Representatives when applicable and works to meet company performance standards while maintaining compliance, security, and a positive store environment. This is an in-person, full-time position in Hutchinson, Kansas, with a minimum schedule of 40 hours per week, including weekends. The hourly wage is $19.25.

Requirements

High school diploma or equivalent.
At least one year of experience in customer service, sales, or retail.
At least three months of supervisory, key holder, or relevant leadership experience.
Excellent verbal and written communication skills.
Proficiency with phones, point-of-sale systems, Microsoft Office, and other computer systems.
At least 18 years of age (19 in Alabama).
Valid driver’s license, auto insurance, and a personal vehicle available for workday use; mileage is compensated.
Background check required; results are considered in accordance with applicable law.
Ability to meet physical demands, which frequently include remaining stationary and standing for up to 90% of the time, moving and transporting up to 25 pounds, moving inside and outside the store, and operating mechanical controls such as a keyboard.
Ability to work a full-time schedule of at least 40 hours per week, including weekends, with regular in-person attendance.

Nice To Haves

Management experience in retail, convenience store, grocery, finance, service, or related industries.
Experience with check cashing, document verification, or money order processing.
Bilingual English/Spanish skills; may be required at certain locations.

Responsibilities

Offer financial services suited to customers’ needs.
Assess transaction risk and evaluate and accurately process loan and pawn applications, check-cashing transactions, and ancillary products.
Complete daily call campaigns to market services, build business, and strengthen customer relationships and brand loyalty.
Oversee account management and recovery, including collection calls, with a focus on customer service and preventing losses and charged-off accounts.
Maintain accurate and reliable customer information in the point-of-sale system.
Support, coach, and develop Customer Service Representatives when applicable, ensuring adherence to quality standards and safety procedures.
Perform duties outside the office when applicable, including on-site vehicle appraisals, store errands, and external marketing.
Meet company performance standards through business-to-business partnerships, referrals, and in-store and community events.
Maintain store security protocols and perform opening and closing procedures, including managing the vault and cash drawer.
Help ensure compliance with company policies and procedures and local, state, and federal laws and regulations; assist with store audits, reports, and financial data compilation.
Monitor and maintain the store’s internal and external appearance and cleanliness, address basic facility needs, and schedule maintenance.
Work efficiently in a fast-paced, changing environment while handling multiple tasks and meeting individual and team performance standards.
Conduct additional tasks as directed by leadership.
Maintain a full-time schedule with regular in-person attendance, including weekends, for at least 40 hours per week.

Benefits

Paid on-the-job training and a comprehensive new-hire program.
Access to a learning management system with e-learning modules for professional and personal development.
Cross-brand training and opportunities across the company’s eleven brands.
Key holder program to develop leadership potential for promotion.
Performance-based career advancement.
Educational reimbursement program.
Medical insurance coverage choices, including telemedicine and health spending account options (HSA/FSA).
Traditional and Roth 401(k) retirement plans with a company match.
Company-sponsored life and AD&D insurance.
Voluntary benefits including dental, vision, short- and long-term disability, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, identity theft protection, legal services, and pet insurance.
Employee Assistance Program with free mental health resources and life coaching for employees and family members.
Discount Marketplace access to nationwide and local retailer discounts.
Paid time off, starting at 12 days in the first year and increasing with tenure.