About The Position

The Assistant Manager is an active part of store operations, customer experience, and employee development. This role manages rag & bone’s Brickell pop-up for a one-year term, with the opportunity to become permanent. The Assistant Manager coaches and develops supervisors and associates and helps create an environment where team members collaborate to consistently deliver best-in-class customer experiences.

Requirements

  • 4–6+ years of retail experience in specialty, contemporary, or luxury environments.
  • At least 1–2 years of management experience.
  • Advanced clienteling skills and the ability to build and grow a loyal customer base.
  • Proven ability to drive sales performance and achieve store KPIs.
  • Strong sales-floor leadership presence and a hands-on, lead-by-example approach.
  • Ability to analyze sales reports, KPIs, and business trends to make informed decisions.

Responsibilities

  • Demonstrate best-in-class customer service, build customer loyalty through clienteling standards and sales interactions, and ensure staff do the same.
  • Perform and train staff on store operations, including register and stockroom tasks.
  • Ensure cash handling and register procedures are maintained and executed.
  • Ensure payroll procedures and store scheduling are handled with integrity.
  • Delegate appropriately to support efficient store operations and develop team members.
  • Coach and develop retail associates to meet store goals.
  • Assist with recruitment, onboarding, training, and development of staff.
  • Identify, create, and manage store business plans that drive performance and maximize business opportunities.
  • Analyze sales reports and data to identify business needs and partner in setting strategies to achieve goals.
  • Build customer loyalty and grow and manage clientele.
  • Maintain product knowledge and ensure it is shared with staff.
  • Encourage and recognize opportunities for team selling.
  • Understand and exemplify the rag & bone brand philosophy and lifestyle.
  • Work with Visual Merchandising and Buying teams to advise on product assortment and displays based on customer demographics and market trends.
  • Consistently act in accordance with rag & bone core values.
  • Model and teach associates to support a positive, client-centric environment.
  • Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere.

Benefits

  • Paid time off.
  • Clothing allowance.
  • Employee discount.
  • Paid parental leave.
  • Membership to Calm and access to other wellness benefits.
  • Medical, dental, vision, and ancillary benefits.
  • 401(k).
  • Eligibility to participate in the rag & bone Bonus Program and incentive programs, which may increase total compensation.
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