About The Position

The Sales Supervisor is part of the store management team and helps ensure that sales goals are met and service standards are delivered according to company guidelines. The supervisor acts as a leader and role model for Sales Associates, maintaining a customer-focused sales floor and ensuring customers receive attentive service. The role also includes management-level operational tasks and adherence to company policies and procedures. This position will manage rag & bone’s Brickell pop-up for one year, with the opportunity to become permanent.

Requirements

  • At least 2 years of retail experience in a client-centric sales environment.
  • Proven ability to meet or exceed individual and team sales goals.
  • Experience with clienteling and building long-term customer relationships.
  • Ability to motivate, coach, and influence team members to achieve sales and service goals.
  • Experience supporting daily floor leadership, including opening and closing responsibilities.
  • Ability to work 32–40 hours per week with a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

  • Background in contemporary, premium, or luxury retail.

Responsibilities

  • Demonstrate best-in-class customer service, clienteling standards, and sales interactions, and ensure staff on duty do the same.
  • Meet store and performance metric goals.
  • Grow and manage a clientele.
  • Demonstrate product knowledge and support senior management in sharing product information with staff.
  • Encourage and recognize opportunities for team selling.
  • Understand and exemplify the rag & bone brand philosophy and lifestyle.
  • Partner with the Visual Merchandising team on floor sets, window changes, and other projects as needed.
  • Ensure the store is opened and closed each day according to company guidelines.
  • Maintain knowledge and understanding of all policies and procedures.
  • Help achieve low inventory shrink and inventory accuracy through consistent execution of inventory touch points.
  • Accurately process Point of Sale transactions.
  • Consistently act in accordance with rag & bone’s core values.
  • Diffuse conflict appropriately, take ownership of contributions to the team and store environment, and escalate conflict to management when necessary.
  • Assist in tracking, monitoring, and communicating business results.
  • Model and teach store associates how to support a positive, client-centric environment.
  • Contribute to a positive, fun, professional, productive, and team-oriented store atmosphere.

Benefits

  • Paid time off
  • Clothing allowance
  • Generous employee discount
  • Paid parental leave
  • Membership to Calm and access to other wellness benefits
  • Medical, dental, vision, and ancillary benefits
  • 401(k)
  • Eligibility to participate in the rag & bone Commissions Program and incentive programs
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