Assistant Store Manager (Sur La Table)

CSC Generation•Boca Raton, FL

10d

About The Position

As an Assistant Store Manager at Sur La Table, you help drive store success by supporting a high-performing retail team and inspiring customers throughout their culinary experience. You help cultivate a positive store culture focused on the company’s #bestincenter service standard. The role supports both culinary and retail operations, including team development, customer experience, sales performance, store operations, and compliance.

Requirements

Must be at least 21 years old at the time of employment.
1–2 years of retail management experience.
Proven record of achieving sales, motivating high-performing sales teams, and meeting operational goals.
Strong leadership skills, including the ability to inspire, develop, and retain a high-performing team.
Excellent communication, problem-solving, and decision-making abilities.
Passion for community engagement and providing exceptional customer experiences.
Ability to communicate verbally and work cooperatively with associates and customers.
Ability to stand for up to 5 hours at a time and move around the store to coach associates, serve customers, and retrieve merchandise.
Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise.
Ability to lift and/or move merchandise weighing up to 50 pounds.
Ability to climb and descend ladders to retrieve or move merchandise.
Ability to operate a computer, POS system, keyboard, merchandise scanner, and mouse.
Regular and predictable attendance.
Ability to work a flexible schedule, including nights, weekends, and holidays.

Nice To Haves

Retail management experience in a specialty or culinary retail environment.
Proficiency in Microsoft Office and retail management systems.

Responsibilities

Support recruitment, training, and ongoing development of a high-performing culinary and retail team.
Coach team members and provide feedback to support outstanding customer experiences.
Assist with individual and team development plans.
Represent Sur La Table’s brand and culture by creating memorable, educational experiences that encourage repeat visits and customer loyalty.
Maintain product expertise through training and independent learning.
Lead a customer-focused, Guest Obsessed culture and resolve customer concerns promptly.
Partner with the General/Store Manager on strategies involving merchandising, marketing, and customer engagement to exceed sales and financial goals.
Analyze daily performance metrics, apply insights to drive results, and follow up with the team on execution.
Meet or exceed monthly sales goals and contribute to store revenue, with performance measured by KPIs including individual sales volume, average transaction value, and customer conversion rates.
Assist with daily store operations and ensure compliance with company policies and procedures.
Maintain accurate inventory, minimize shrink, and ensure proper product merchandising.
Ensure store safety and cleanliness and promptly address maintenance needs.
Help maintain accurate associate records, including time and attendance, food safety certifications, and personal information.
Follow applicable wage and hour laws and accurately record hours worked according to company policy.
Communicate, maintain, and consistently follow company policies and standard operating procedures.