Assistant Store Manager
About The Position
The Assistant Store Manager supports the Store Manager in overseeing daily store operations, delivering exceptional customer service, and driving store performance. The role leads Shift Leads and Sales Associates, promotes Miniso’s mission and core values, and helps maintain merchandising and operational standards while achieving sales and productivity goals. The Assistant Store Manager supports team development, inventory and administrative processes, recruitment and staffing, loss prevention, and a clean and safe store environment. The position reports directly to the Store Manager.
Requirements
- High school diploma or equivalent.
- At least 1 year of retail management experience with a strong track record of leading teams.
- Proven successful experience in retail management.
- Strong leadership, organizational, and customer management skills.
- Excellent communication and interpersonal abilities.
- Ability to work a flexible schedule, including nights, weekends, and holidays.
- Ability to relocate or manage additional stores based on business needs.
- Ability to travel between locations.
Nice To Haves
- Associate degree or higher in Business Administration, Organizational Behavior, Hospitality, or a related field.
Responsibilities
- Lead a team of Shift Leads and Sales Associates while supporting the Store Manager.
- Promote Miniso’s mission and core values.
- Support smooth store operations, including customer service, merchandising standards, operational procedures, and sales performance.
- Promote membership-program sign-ups and build customer loyalty to support retention and sales.
- Mentor trainee associates, help achieve sales targets, and support business growth.
- Help manage inventory, process shipments, handle damages and returns, and manage supplies.
- Assist with recruiting, training, staffing, and retaining store talent.
- Support administrative tasks, including staff scheduling, inventory management, and compliance with company policies and handbook guidelines.
- Help maintain store conditions and visual merchandising standards, communicating insights and feedback to the Store Manager.
- Provide constructive feedback that supports recognition, accountability, and continuous improvement.
- Work with the Store Manager and Loss Prevention Team to address internal and external shrink in accordance with company policies and procedures.
- Train, motivate, and mentor the sales team and provide constructive feedback to help achieve sales targets.
- Perform cash-handling tasks, follow standard operating procedures, and maintain a clean and safe environment for associates and customers.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
