Assistant Store Manager

Goodwill of Central and Northern Arizona

11d•Onsite

About The Position

The Assistant Store Manager leads the daily sales-floor operations of a Goodwill of Central and Northern Arizona (GCNA) retail store and assists with production-room operations as appropriate. The role supports Goodwill’s mission of ending unemployment and is responsible for people leadership, customer service, store operations, financial management, inventory control, donation processing, and Team Member training and development. The position serves as a key holder and closing shift manager, backs up the Store Manager, and may travel to or transfer among stores to meet business needs. Starting pay is $47,000 annually, with eligibility for a monthly performance bonus of up to $1,000 based on performance goals.

Requirements

One year of work experience in retail management.
One year of customer service experience.
Proficiency in Microsoft Office Suite.
Ability to pass a background check and drug screen where applicable for the position.
Ability to speak and read English proficiently.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly operating income, revenue, and production goals.
Monitor product levels, including floor work, as-is, recycling, trash, and seasonal back stock, to meet sales targets.
Manage payroll and operating costs within budget.
Ensure Team Members provide excellent service to donors and customers, and de-escalate customer situations by finding appropriate solutions.
Ensure store locations are clean, well-kept, and appropriately reflect the Goodwill brand.
Partner with community businesses and organizations to promote Goodwill’s mission and represent Goodwill in the community.
Lead daily sales-floor operations and ensure Retail Store Associates and the Customer Service Manager are trained and fulfill their responsibilities.
Serve as a store key holder and closing shift manager, and provide backup to the Store Manager.
Process complex sales transactions, including customer returns.
Ensure Team Members follow company standards and procedures.
Travel to other GCNA locations to assist stores and attend personal training and development classes; transfer to different stores as business needs require.
Partner with support areas, including Asset Protection, Human Resources, Safety, and Finance, to advance business goals and ensure compliance with applicable policies, procedures, and regulations.
Build a high-performing team and manage Team Member performance, staffing, compensation, and development, including coaching, discipline, performance improvement plans, and annual reviews.
Support company culture change efforts and change management processes.
Model Goodwill Core Values: Trust, Collaboration, Engagement, Ownership, and Innovation.
Perform other related duties as assigned.