Assistant Store Manager Jobs

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Merchandising ASM

Lowe's Home Centers•La Plata, MD

About The Position

The Merchandising Assistant Store Manager leads associates to provide exceptional customer service and maintain a clean, safe, well-stocked store. This role is accountable for sales and margin goals, operational efficiency, and customer satisfaction with the in-store experience. The manager may provide full leadership over the store and collaborates with store leadership peers, the District Manager, and Area support staff to assess customer needs and achieve service, sales, and operational objectives. The position may rotate through Specialty and Operations assignments for cross-training and development. The role generally involves a 48-hour salaried schedule, with additional hours possible based on business needs. Morning, afternoon, and evening availability is required any day of the week. Regular travel is not required, but occasional travel to meetings, training, or neighboring stores may be needed.

Requirements

  • At least 2 years of experience leading associates in a retail environment.
  • At least 3 years of experience working in a fast-paced, cross-functional work environment.
  • At least 1 year of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
  • Experience using Microsoft Office Suite.
  • Ability to obtain sales-related licensure or registration as required by law.
  • Availability for morning, afternoon, and evening shifts any day of the week.
  • Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary for the job.
  • Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.
  • If required by state or local law, must hold a salesperson license or pass the required licensing exam within 60 days of starting employment.

Nice To Haves

  • Bachelor's degree in a related field.
  • At least 5 years of experience leading service associates in retail or consumer service.
  • At least 3 years of experience performing manager-on-duty responsibilities, including managing daily store operations and processes within and beyond assigned areas.
  • Experience in the home improvement retail sector.
  • Broad knowledge of interior and exterior product categories, such as flooring, cabinets, millwork, building materials, appliances, home décor, lighting, and plumbing.
  • Experience working with store computer systems, including Project Tool, Genesis, M2O, or Thin Client.

Responsibilities

  • Anticipate customer flow and work demand, adjusting efforts and schedules to provide appropriate coverage.
  • Plan for sales spikes and ensure the store has sufficient in-stock products to meet demand.
  • Conduct safety walks, monitor store power-equipment use, and coach associates on safe work practices.
  • Lead associates in providing exceptional service and maintaining a clean, safe, well-stocked store.
  • Achieve sales and margin goals, drive operational efficiencies, and maximize customer satisfaction.
  • Provide full leadership over the store when needed.
  • Collaborate with store leadership peers, the District Manager, and Area support staff to develop methods for achieving service, sales, and operational objectives.
  • Rotate through Specialty and Operations assignments when requested for cross-training and development.
  • Travel occasionally to meetings, trainings, or to support neighboring stores, as needed.

Benefits

  • Health, dental, and vision insurance
  • Life and disability insurance
  • Paid time off, including vacation, holidays, sick time, and volunteer time
  • Flexible spending and health savings accounts
  • 401(k) retirement account with company match
  • Employee Assistance Program, including work/life services and no-cost counseling
  • Education support programs, including tuition assistance and trade skills scholarships
  • Business Travel Accident insurance
  • Maternity and parental leave
  • Adoption assistance
  • Associate discount and broad discount platform
  • Potential discretionary benefits based on eligibility, including annual bonuses, employee stock purchase plan and/or deferred compensation plan enrollment, and grant awards
  • Wellness programs
  • Learning and development opportunities

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