Assistant Store Manager - Operations

At Home•Kennewick, WA

2d•$80,168 - $89,419

About The Position

The Assistant Store Manager – Operations supports the Store Manager in leading operational, financial, and team functions within an At Home store. The role contributes to performance in a large-format retail environment, where annual sales typically range from $4 million to $10 million, by supporting efficient operations, strong execution, and an exceptional experience for Team Members and customers. The position leads and develops Operations Leads and, based on store volume, the Zone Lead team. It helps maintain a safe, organized, and high-performing store through leading by example, upholding standards, improving processes, solving problems proactively, and supporting teamwork, accountability, and results. The position is expected to meet the physical demands of retail work, including standing and walking for extended periods; frequent bending, kneeling, and reaching; lifting and carrying up to 50 pounds independently and participating in team lifts up to 100 pounds; climbing ladders; and repetitive lifting, pushing, and pulling. Work takes place on the sales floor, in stockroom and receiving areas, and may involve varying temperatures. The role uses standard retail equipment such as pallet jacks, rolling carts, and a baler. Flexible availability, including nights, weekends, and holidays, is required based on business needs.

Requirements

High school diploma or equivalent required.
At least 3 years of relevant leadership experience in a big-box and/or high-volume retail environment.
Experience leading teams of 20 or more Team Members and managing at least $5 million in annual revenue or budget.
Knowledge of freight processes, inventory control, stocking, and merchandising, and the ability to maintain a clean, safe, and organized store environment.
Customer-focused mindset and a record of delivering an exceptional in-store experience.
Integrity, reliability, and commitment to ethical business practices.
Proficiency in Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Teams.
Experience using task management, HRIS, and workforce scheduling systems.
Strong verbal and written communication and comprehension skills.
Ability to inspire, create urgency, delegate effectively, and motivate high-performing teams.
Ability to prioritize, multitask, and adapt to changing business needs.
Ability to analyze data and use insights to make informed business decisions and drive performance.
Ability to build and sustain a collaborative, engaging, and high-performing team culture.
Ability to meet the physical demands of the role, including extended standing and walking, frequent bending, kneeling, and reaching; lifting and carrying up to 50 pounds independently and participating in team lifts up to 100 pounds; climbing ladders; and repetitive lifting, pushing, and pulling.
Flexible availability, including nights, weekends, and holidays, based on business needs.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Drive store operations execution to meet sales, profit, and overall performance goals while creating an engaging, customer-focused shopping experience.
Attract, hire, and develop talent; build internal bench strength and effective succession plans.
Improve efficiency and performance through coaching, training, and development, encouraging continuous improvement and internal career growth.
Support staffing, scheduling, and payroll accuracy, and execute plans using financial and operational metrics to drive sales, control expenses, and improve profitability.
Plan, prioritize, and oversee operations, including opening and closing and front-end processes, to ensure efficiency, accuracy, and operational readiness.
Direct freight, inventory, stocking, and merchandising to maintain in-stock conditions, visual standards, and a clean, safe, and organized store.
Lead efforts in customer satisfaction, shrink control, safety, loss prevention, and cash handling to improve overall store effectiveness.
Address Team Member and customer concerns with urgency, professionalism, and integrity.
Ensure compliance with company policies, procedures, and applicable laws and regulations.
Promote a positive, inclusive, and safe environment by modeling At Home’s values.
Lead team communication through regular huddles and meetings.
Perform additional duties as assigned.