Assistant Store Manager, Palm Beach Gardens

Johnny Was•Palm Beach, FL

About The Position

The Assistant Store Manager serves as a brand ambassador and business leader, supporting the Store Manager in delivering elevated experiences for clients and the store team. The role helps build and develop a high-performing sales team and ensures exceptional service at every touchpoint. In partnership with the Store Manager, the Assistant Store Manager uses business insights to inform strategy and performance, drives sales results, and fosters a culture of accountability, collaboration, and client-focused excellence. The role includes coaching and leading sales professionals, supporting store staffing and recruiting, maintaining operational standards, and representing the brand in the local market. The Assistant Store Manager actively leads on the salesfloor, models strong service and professionalism, and uses retail systems, reporting tools, data, and metrics to support sales, client retention, and long-term loyalty.

Requirements

At least 2 years of sales management experience in luxury retail or a related field.
Ability to analyze selling reports, identify business trends, and respond quickly to business needs.
Excellent communication skills and ability to lead a diverse team.
Strong understanding of luxury fashion, trends, and visual merchandising.
Ability to work retail hours, including days, nights, weekends, and special events.
Ability to bend, stoop, and kneel.
Ability to lift up to 50 lbs.

Nice To Haves

Bachelor’s degree in a similar field is preferred but not required.

Responsibilities

Help meet and exceed the store sales plan and drive topline business results in partnership with the Store Manager.
Assist the Store Manager with staffing, recruiting, and developing a high-performing sales team.
Coach, develop, motivate, and support the sales team through ongoing feedback; escalate performance concerns to the Store Manager.
Lead by example on the salesfloor through sales efforts and customer service to increase profitability.
Use selling reports, retail systems, reporting tools, data, and key metrics to identify trends, inform decisions, and drive business results and client retention.
Represent the brand in the local market and mall to build brand loyalty and business.
Maintain, support, and enforce company operations, standards, practices, and dress code, ensuring compliance and clear communication with the team.
Model professionalism, set clear performance expectations, and foster a culture of trust, integrity, accountability, collaboration, and excellence.
Prioritize customer and employee experience alongside business needs.
Create an inviting client experience by welcoming, engaging, and valuing clients and building long-term relationships.
Deliver personalized, positive in-store service; respond to client inquiries with a solution-oriented approach and handle transactions and returns efficiently.
Play an active leadership role on the salesfloor and manage the store with confidence and initiative.