Assistant Store Manager, Palm Beach Gardens

Johnny Was•Palm Beach, FL

21h•Onsite

About The Position

The Assistant Store Manager serves as a brand ambassador and business leader, supporting the Store Manager in delivering elevated experiences for clients and employees. The role helps build and develop a high-performing sales team and ensures the store provides exceptional service at every touchpoint. In partnership with the Store Manager, the Assistant Store Manager coaches and leads sales professionals, uses business insights to inform strategy and performance, and contributes to store sales, client loyalty, and operational excellence. The role also supports recruiting and team development, models company standards, and takes an active leadership role on the salesfloor.

Requirements

At least 2 years of sales management experience in luxury retail or a related field.
Ability to analyze selling reports, identify business trends, and respond quickly to business needs.
Excellent communication skills and ability to lead a diverse team.
Strong understanding of luxury fashion, trends, and visual merchandising.
Ability to work retail hours, including days, nights, weekends, and special events.
Bending, stooping, and kneeling are required.
Ability to lift up to 50 lbs.

Nice To Haves

Bachelor’s degree in a similar field is preferred but not required.

Responsibilities

Help meet and exceed the store sales plan.
Assist the Store Manager with staffing and developing a high-performing team.
Partner with the Store Manager and use business insights and available tools to drive topline results.
Represent the brand in the local market or mall to build brand loyalty and business.
Use retail systems and reporting tools.
Maintain, support, and enforce company operations, standards, and practices; ensure compliance and clear communication with the team.
Model professionalism, build trust and integrity, and set clear performance expectations.
Coach, develop, and motivate sales team members through ongoing feedback and support; escalate performance concerns to the Store Manager.
Lead by example on the salesfloor through selling and customer service to increase profitability, and monitor personal and store metrics and goals.
Model and enforce dress code compliance.
Prioritize customer and employee experiences over workload or tasking.
Take initiative and demonstrate ownership and accountability for individual and team results while leading and managing the store.
Contribute to long-term growth by recruiting strong candidates and developing a team able to meet service and sales goals.
Create an inviting atmosphere in which clients feel welcomed, engaged, and valued.
Build a client-engagement mindset focused on long-term relationships.
Use data, tools, and key metrics to improve business results, client retention, and long-term loyalty.
Deliver personalized in-store service, respond to client inquiries with a solution-oriented approach, and efficiently handle transactions and returns.
Play an active leadership role on the salesfloor.