StorQuest Assistant Store Manager-Floater

William Warren Properties • Torrance, CA

2d

About The Position

The Assistant Store Manager is the first-line representative to William Warren Properties customers when the Store Manager is absent and helps maintain daily operations. The role may provide support across multiple sites and assists the Store Manager with revenue, delinquency management, occupancy, cleanliness, and customer service. The position helps customers identify storage solutions, explains self-storage services, and supports a positive, collaborative team environment.

Responsibilities include managing the rental process, collecting payments and past-due accounts, selling merchandise and insurance, and assisting with truck rentals at some locations. The role also includes daily store inspections and lock checks, maintaining facility cleanliness, cleaning vacated units, performing minor maintenance and custodial tasks, contacting vendors for routine repairs, handling cash and deposits, reconciling petty cash, and making necessary trips to the post office and bank. The position supports four to six store locations. Mileage for site-to-site visits is not reimbursed.

Requirements

• Cash-handling experience is required.
• Access to a mobile vehicle and a valid driver’s license.
• Must be authorized to work in the United States.
• Must be available to work weekends.
• Ability to walk, bend, stand, stoop, and reach frequently.
• Ability to frequently lift up to 35 pounds and occasionally lift or move up to 50 pounds, including lifting above the head.
• Ability to push up to 50 pounds frequently.
• Ability to operate tools and maintenance equipment using manual dexterity of the hands and arms.
• Ability to communicate frequently in written and verbal formats.
• Regular and consistent attendance at the assigned location.
• Strong guest-service and sales orientation, positive outgoing personality, accountability, work ethic, enthusiasm for teamwork, and willingness to learn.

Nice To Haves

• One or more years of customer service or sales experience preferred.
• Previous Assistant Store Manager experience in self-storage, retail, or hospitality preferred.
• High school graduate preferred.
• Tech-savvy skills are a plus.
• Retail or service-industry experience preferred.

Responsibilities

• Support operations across four to six different store locations.
• Represent William Warren Properties to customers in the Store Manager’s absence.
• Listen to customers, understand their circumstances, and recommend storage solutions that meet their needs.
• Explain self-storage services and guide customers through the rental process.
• Convert sales, take payments, sell merchandise, and offer insurance.
• Assist customers with truck rentals at some locations.
• Participate in collecting past-due accounts.
• Assist with revenue, delinquency management, occupancy, cleanliness, and customer service.
• Inspect stores daily, including performing lock checks.
• Maintain facility cleanliness and clean vacated units promptly.
• Perform minor maintenance and custodial duties and contact vendors for routine maintenance repairs when applicable.
• Handle cash, balance receipts, post payments, and process bank deposits promptly.
• Reconcile petty cash and go to the post office and bank as necessary.
• Contribute to a supportive, collaborative team environment.

Benefits

• Medical, dental, and vision coverage for eligible employees.
• 401(k) with matching contributions.
• Paid time off (PTO).
• Holiday perks.
• Performance-based bonus potential.
• Team-building events and activities.
• Employee Assistance Program.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED