StorQuest Assistant Store Manager

William Warren Properties•Phoenix, AZ

About The Position

The Assistant Store Manager is the first-line representative to William Warren Properties customers when the Store Manager is absent and helps maintain the site’s daily operations. The role may be full-time or part-time and may involve supporting multiple sites or covering for managers who are off duty. The Assistant Store Manager assists the Store Manager with revenue, delinquency management, occupancy, facility cleanliness, and customer service. The position helps customers find storage solutions that fit their needs and guides them through the rental process, including sales, payments, merchandise, insurance, and, at some locations, truck rentals. It also supports site operations through daily inspections, maintenance and custodial tasks, cash handling, payment processing, and other duties. The role calls for a customer-focused, collaborative team member who is available to work weekends and can meet the physical demands of the job.

Requirements

Experience in cash handling.
Access to a mobile vehicle and a valid driver's license.
Authorization to work in the U.S.
Availability to work weekends.
Ability to walk, bend, stand, stoop, and lift above the head frequently.
Ability to frequently lift up to 35 pounds and push up to 50 pounds; occasionally lift or move up to 50 pounds.
Ability to operate tools and maintenance equipment using manual dexterity of the hands and arms.
Ability to communicate frequently in written and verbal formats.
Ability to use hands to finger, handle, or feel, and to speak and hear.
Ability to frequently stand, walk, sit, and reach with hands and arms; occasional climbing or balancing, stooping, kneeling, crouching, crawling, and smelling.
Close, distance, and color vision abilities.
Regular and consistent attendance at the assigned location.
Ability to work collaboratively, support and motivate teammates, and contribute to a positive work environment.
Positive, outgoing personality; strong accountability, work ethic, enthusiasm for teamwork, and willingness to learn.
Strong interest in guest service and sales.

Nice To Haves

At least 1 year of customer service or sales experience is preferred.
Previous Assistant Store Manager experience in self-storage, retail, or hospitality is preferred.
High school graduation is preferred.
Tech savvy is a plus.
Retail or service industry experience is preferred.

Responsibilities

Listen to customers, understand their situations, and recommend appropriate storage solutions.
Develop self-storage expertise and explain storage options to customers.
Manage rental-process activities, including converting sales, taking payments, selling merchandise, and offering insurance.
Assist customers with truck rentals at some locations.
Participate in collecting past-due accounts.
Inspect the store daily, including conducting lock checks.
Maintain facility cleanliness and standards; perform minor maintenance and custodial duties, including cleaning vacated units promptly.
Contact vendors for routine maintenance repairs when applicable.
Handle cash accurately, balance receipts, post payments, and process bank deposits promptly.
Go to the post office.
Support the Store Manager with revenue, delinquency management, occupancy, and customer service.
Represent William Warren Properties to customers in the Store Manager’s absence and support or cover multiple sites as assigned.