StorQuest Assistant Store Manager
About The Position
The Assistant Store Manager is a first-line representative to William Warren Properties customers when the Store Manager is absent and is responsible for maintaining the site’s daily operations. The role may be full-time or part-time and may support multiple sites or fill in when a manager is off duty. The Assistant Store Manager helps the Store Manager with revenue, delinquency management, occupancy, facility cleanliness, and customer service. The position focuses on helping customers identify self-storage solutions, guiding them through rentals and related services, and maintaining a clean, well-functioning facility. Duties include sales, payment processing, merchandise and insurance offers, past-due account collection, inspections, minor maintenance, custodial work, and cash and deposit handling.
Requirements
- Cash-handling experience is required.
- Must be available to work weekends.
- Must have access to a mobile vehicle and a valid driver’s license.
- Must be authorized to work in the U.S.
- Ability to provide strong customer service and sales support.
- Ability to work collaboratively, support and motivate team members, and contribute to a positive team environment.
- Positive, outgoing personality; strong accountability, work ethic, enthusiasm for teamwork, and willingness to learn.
- Ability to walk, bend, stand, and stoop frequently; lift up to 35 pounds frequently; push up to 50 pounds frequently; and lift overhead frequently.
- Ability to operate tools and maintenance equipment using manual dexterity of the hands and arms.
- Ability to communicate frequently in written and verbal formats.
- Regular and consistent attendance at the assigned location is required.
Nice To Haves
- At least 1 year of customer service or sales experience preferred.
- Previous Assistant Store Manager experience in self-storage, retail, or hospitality preferred.
- High school graduation preferred.
- Technology proficiency is a plus.
- Retail or service-industry experience preferred.
Responsibilities
- Listen to customers, understand their circumstances, and recommend suitable storage solutions.
- Develop expertise in self-storage and explain storage options and processes to customers.
- Manage the rental process, including converting sales, taking payments, selling merchandise, and offering insurance.
- Assist with truck rentals at some locations.
- Participate in collecting past-due accounts.
- Inspect the store daily, including conducting lock checks.
- Maintain facility cleanliness and standards; clean vacated units promptly.
- Perform minor maintenance and custodial duties, and contact vendors for routine repairs when applicable.
- Handle cash accurately, balance receipts, post payments, and process bank deposits on time.
- Go to the post office.
- Support the Store Manager with revenue, delinquency management, occupancy, cleanliness, and customer service.
- Provide coverage or support at multiple sites when needed.
Benefits
- Medical, dental, and vision coverage for eligible employees.
- 401(k) with matching contributions.
- Paid time off (PTO).
- Holiday perks.
- Performance-based bonus.
- Team-building events and activities.
- Employee Assistance Program.
- Pet insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
