StorQuest Assistant Store Manager- Temporary

StorQuest Self Storage•Yulee, FL

About The Position

The Assistant Store Manager is the first-line representative to William Warren Properties customers when the Store Manager is absent and is responsible for maintaining a site’s daily operations. The role may support multiple locations or fill in when a manager is off duty. The Assistant Store Manager helps the Store Manager with revenue, delinquency management, occupancy, facility cleanliness, and customer service. The position is temporary for about three months. The role focuses on delivering exceptional guest experiences, listening to customers’ circumstances, and recommending storage solutions that meet their needs. Responsibilities include managing rentals and payments, selling merchandise and insurance, assisting with truck rentals at some locations, collecting past-due accounts, maintaining and inspecting the facility, performing minor maintenance and custodial work, coordinating routine repairs with vendors, handling cash and deposits, and making post-office trips.

Requirements

Cash-handling experience is required.
Must be available to work weekends.
Strong passion for guest service and sales.
Ability to work as part of a team and support and motivate others to foster a collaborative, positive work environment.
Positive, outgoing personality.
Strong accountability, work ethic, enthusiasm for teamwork, and willingness to learn.
Ability to walk, bend, stand, and stoop frequently.
Ability to lift up to 35 pounds frequently and push up to 50 pounds frequently; ability to lift above head frequently.
Ability to operate tools and maintenance equipment using manual dexterity of hands and arms.
Frequent written and verbal communication ability.
Regular and consistent attendance at the assigned location is required.

Nice To Haves

One or more years of customer service or sales experience preferred.
Tech savvy is a plus.
Retail or service-industry experience preferred.

Responsibilities

Listen to customers and recommend solutions that meet or exceed their needs and expectations.
Develop expertise in self-storage and explain storage options to customers.
Manage rental activities, including converting sales, taking payments, selling merchandise, and offering insurance.
Assist customers with truck rentals at some locations.
Participate in collecting past-due accounts.
Inspect the store daily, including checking locks, and maintain facility cleanliness.
Perform minor maintenance and custodial duties, including cleaning vacated units promptly.
Contact vendors for routine maintenance repairs when applicable.
Handle cash accurately, balance receipts, post payments, and process bank deposits promptly.
Go to the post office.
Support the Store Manager with revenue, delinquency management, occupancy, cleanliness standards, and customer service.
Support or fill in at multiple sites when a manager is off duty, as assigned.