StorQuest Assistant Store Manager

StorQuest Self Storage • City of Long Beach, NY

7d

About The Position

The Assistant Store Manager is the first-line representative to William Warren Properties customers when the Store Manager is absent and is responsible for maintaining a site's daily operations. The role may be full- or part-time and may involve supporting multiple sites or filling in when a manager is off duty. The Assistant Store Manager supports the Store Manager with revenue, delinquency management, occupancy, cleanliness, and customer service. The position focuses on delivering exceptional guest experiences and helping customers find storage solutions that fit their needs.

Requirements

• Cash-handling experience is required.
• Must be available to work weekends.
• Strong passion for guest service and sales.
• Ability to work as part of a team and support and motivate others.
• Positive, outgoing personality.
• Strong accountability, work ethic, and enthusiasm for teamwork.
• Ability to walk, bend, stand, and stoop frequently.
• Ability to lift up to 35 pounds frequently and push up to 50 pounds frequently.
• Ability to lift above head frequently.
• Ability to operate tools and maintenance equipment using manual dexterity of hands and arms.
• Ability to communicate frequently in written and verbal formats.
• Ability to use hands to finger, handle, or feel, and to speak and hear.
• Ability to stand, walk, sit, and reach with hands and arms frequently; climb or balance; stoop, kneel, crouch, or crawl; and smell occasionally.
• Ability to lift and/or move up to 35 pounds frequently and up to 50 pounds occasionally.
• Close, distance, and color vision.
• Regular and consistent attendance at the assigned location.

Nice To Haves

• At least 1 year of customer service or sales experience preferred.
• Tech-savvy skills are a plus.
• Experience in the retail or service industry preferred.

Responsibilities

• Listen to customers, understand their situations, and recommend solutions that meet or exceed their needs and expectations.
• Develop expertise in self-storage and explain services to customers.
• Manage the rental process, including converting sales, taking payments, selling merchandise, and offering insurance.
• Assist customers with truck rentals at some locations.
• Participate in collecting past-due accounts.
• Inspect the facility daily, including conducting lock checks.
• Maintain facility cleanliness and standards.
• Perform minor maintenance and custodial duties, including cleaning vacated units promptly.
• Contact vendors for routine maintenance repairs when applicable.
• Handle cash accurately, balance receipts, post payments, and process bank deposits on time.
• Go to the post office.
• Support and motivate the team and contribute to a collaborative, positive work environment.
• Take the lead on team initiatives and contribute ideas to the organization.

Benefits

• Medical, dental, and vision coverage for eligible employees.
• 401(k) with matching contributions for eligible employees.
• Paid time off for eligible employees.
• Holiday perks for eligible employees.
• Performance-based bonus.
• Team-building events and activities.
• Employee Assistance Program.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed