StorQuest Assistant Store Manager

William Warren Properties • Vista, CA

6d

About The Position

The Assistant Store Manager is the first-line representative to William Warren Properties customers when the Store Manager is absent and is responsible for maintaining a site's daily operations. The role may support multiple sites or provide coverage when a manager is off duty. The Assistant Store Manager supports the Store Manager with revenue, delinquency management, occupancy, facility cleanliness, and customer service. The position focuses on creating exceptional guest experiences by understanding customers’ situations and helping them find suitable self-storage solutions. Duties include managing the rental process, handling payments and cash, selling merchandise and insurance, assisting with truck rentals at some locations, collecting past-due accounts, inspecting and maintaining the facility, performing minor maintenance and custodial work, coordinating routine repairs with vendors, processing bank deposits, and going to the post office. The role requires regular and consistent attendance at the assigned location, weekend availability, and the ability to meet the listed physical demands. Compensation is $19.00–$21.00 per hour, plus competitive bonus potential.

Requirements

• Cash-handling experience is required.
• Must be available to work weekends.
• Strong customer-service and sales orientation.
• Ability to work as part of a team and support and motivate others.
• Positive, outgoing personality and strong work ethic, accountability, and enthusiasm for teamwork.
• Willingness and appetite to learn new things.
• Ability to walk, bend, stand, and stoop frequently.
• Ability to frequently lift up to 35 pounds and push up to 50 pounds; occasional lifting or moving up to 50 pounds is also described.
• Ability to frequently lift above the head.
• Ability to operate tools and maintenance equipment using manual dexterity of hands and arms.
• Ability to communicate frequently in written and verbal formats.
• Ability to use hands to handle or feel objects and to speak and hear.
• Ability to frequently stand, walk, sit, reach with hands and arms; occasional climbing or balancing, stooping, kneeling, crouching, crawling, and smelling are required.
• Close, distance, and color vision.
• Regular and consistent attendance at the assigned location.

Nice To Haves

• At least 1 year of customer service or sales experience preferred.
• Tech savvy is a plus.
• Retail or service-industry experience preferred.

Responsibilities

• Listen to customers, understand their needs, and recommend appropriate storage solutions.
• Become knowledgeable about self-storage and explain services to customers.
• Manage the rental process, including converting sales, taking payments, selling merchandise, and offering insurance.
• Assist customers with truck rentals at some locations.
• Participate in collecting past-due accounts.
• Inspect the store daily, including checking locks, and maintain facility cleanliness.
• Perform minor maintenance and custodial duties, including cleaning vacated units promptly.
• Contact vendors for routine maintenance repairs when applicable.
• Handle cash accurately, balance receipts, post payments, and process bank deposits on time.
• Go to the post office.
• Support the Store Manager with revenue, delinquency management, occupancy, cleanliness, and customer service.
• Provide customer and site support when the Store Manager is absent and, when assigned, support or cover multiple sites.
• Contribute to a collaborative, positive, team-first environment and take the lead on team initiatives as needed.

Benefits

• Medical, dental, and vision coverage for eligible employees.
• 401(k) with matching contributions.
• Paid time off (PTO).
• Holiday perks.
• Performance-based bonus.
• Team-building events and activities.
• Employee Assistance Program.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed