StorQuest Assistant Store Manager

William Warren Properties • Tallahassee, FL

10d

About The Position

The Assistant Store Manager is the first-line representative to William Warren Properties customers when the Store Manager is absent and helps maintain a site's daily operations. The role may support multiple sites or fill in when a manager is off duty. The Assistant Store Manager assists with revenue, delinquency management, occupancy, facility cleanliness, and customer service. The position focuses on creating exceptional guest experiences by listening to customers, understanding their circumstances, and recommending suitable storage solutions. Compensation is $16.50 per hour, with competitive bonus potential.

Requirements

• Cash-handling experience required.
• Must be available to work weekends as needed or required.
• Ability to walk, bend, stand, and stoop frequently.
• Ability to frequently lift up to 35 pounds and push up to 50 pounds; ability to frequently lift above head.
• Ability to operate tools and maintenance equipment using manual dexterity of hands and arms.
• Ability to communicate frequently in written and verbal formats.
• Regular and consistent attendance at the assigned location is required.
• Ability to use hands to finger, handle, or feel, and to speak and hear.
• Ability to frequently stand, walk, sit, and reach with hands and arms; occasional climbing or balancing, stooping, kneeling, crouching, crawling, and smelling.
• Must meet the position’s vision requirements, including close, distance, and color vision.
• Positive, outgoing personality; strong accountability, work ethic, enthusiasm for teamwork, and willingness to learn.

Nice To Haves

• At least 1 year of customer service or sales experience preferred.
• Tech savvy is a plus.
• Retail or service industry experience preferred.
• Passion for guest service and sales.
• Ability to work as part of a team and help support and motivate others.

Responsibilities

• Deliver exceptional customer service and recommend storage solutions that meet or exceed customers’ needs.
• Develop expertise in self-storage and explain services to customers.
• Manage rental activities, including converting sales, taking payments, selling merchandise, offering insurance, and assisting with truck rentals at some locations.
• Participate in collecting past-due accounts.
• Inspect stores daily, including performing lock checks.
• Maintain facility cleanliness and standards; perform minor maintenance and custodial duties, including cleaning vacated units promptly.
• Contact vendors for routine maintenance repairs when applicable.
• Handle cash accurately, balance receipts, post payments, and process bank deposits on time.
• Go to the post office.
• Support the Store Manager with revenue, delinquency management, occupancy, and customer service.
• Support and motivate the team as needed and contribute to a collaborative work environment.

Benefits

• Medical, dental, and vision coverage for eligible employees.
• 401(k) with matching contributions.
• Paid time off (PTO).
• Holiday perks.
• Performance-based bonus.
• Team-building events and activities.
• Employee Assistance Program.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed