StorQuest Assistant Store Manager
About The Position
The Assistant Store Manager is the first-line representative to William Warren Properties customers when the Store Manager is absent. The role may be full-time or part-time and may support multiple sites or fill in when a manager is off duty. The Assistant Store Manager helps maintain daily site operations, supporting revenue, delinquency management, occupancy, cleanliness standards, and customer service. The position focuses on creating exceptional guest experiences and helping customers find storage solutions that meet their needs. Responsibilities include managing the rental process, assisting with payments and merchandise sales, offering insurance, helping with truck rentals at some locations, collecting past-due accounts, and maintaining facility operations. The role also involves daily store inspections, minor maintenance and custodial work, coordinating routine repairs with vendors, handling cash and deposits, and occasional errands such as going to the post office. Compensation is $16.50 per hour, with competitive bonus potential.
Requirements
- Cash-handling experience is required.
- Must be available to work weekends.
- Strong passion for guest service and sales.
- Ability to work as part of a team and support and motivate others.
- Positive, outgoing personality and strong work ethic.
- Strong accountability, enthusiasm for teamwork, and willingness to learn.
- Ability to walk, bend, stand, and stoop frequently.
- Ability to lift up to 35 pounds frequently and push up to 50 pounds frequently; ability to lift above the head frequently.
- Ability to use tools and maintenance equipment with manual dexterity of hands and arms.
- Ability to communicate frequently in written and verbal formats.
- Regular and consistent attendance at the assigned location is required.
- Ability to meet the physical demands of the role, including frequent use of hands, speaking and hearing; occasional climbing or balancing, stooping, kneeling, crouching, crawling, and smelling; and required close, distance, and color vision.
Nice To Haves
- One or more years of customer service or sales experience preferred.
- Technology savvy is a plus.
- Retail or service industry experience preferred.
Responsibilities
- Listen to customers, understand their situations, and recommend appropriate storage solutions.
- Develop expertise in self-storage and explain storage options to customers.
- Manage rental processes, including converting sales, taking payments, selling merchandise, and offering insurance.
- Assist customers with truck rentals at some locations.
- Participate in collecting past-due accounts.
- Inspect stores daily, including conducting lock checks.
- Maintain facility cleanliness and standards; clean vacated units promptly.
- Perform minor maintenance and custodial duties, and contact vendors for routine repairs when applicable.
- Handle cash accurately, balance receipts, post payments, and process bank deposits promptly.
- Go to the post office.
- Support the Store Manager with revenue, delinquency management, occupancy, and customer service.
- Support or fill in at multiple sites when a manager is off duty.
- Contribute to a collaborative, team-first work environment and team initiatives.
Benefits
- Medical, dental, and vision coverage for eligible employees.
- 401(k) with matching contributions.
- Paid time off.
- Holiday perks.
- Performance-based bonus.
- Team-building events and activities.
- Employee Assistance Program.
- Pet insurance.
- Competitive bonus potential.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
