StorQuest Assistant Store Manager

William Warren Properties•Sacramento, CA

About The Position

The Assistant Store Manager is a first-line representative to William Warren Properties customers when the Store Manager is absent and helps maintain the site’s daily operations. The role may support multiple sites or fill in when a manager is off duty. The Assistant Store Manager supports the Store Manager with revenue, delinquency management, occupancy, cleanliness standards, and customer service. This position focuses on creating exceptional guest experiences by listening to customers, understanding their needs, and recommending suitable self-storage solutions. It also involves managing rental transactions, supporting facility operations, maintaining cleanliness, performing minor maintenance and custodial work, and handling payments and deposits. The listed compensation is $20.00–$21.00 per hour, with competitive bonus potential.

Requirements

Cash-handling experience is required.
Must be available to work weekends.
Passion for guest service and sales.
Ability to work as part of a team and support and motivate others to promote a collaborative, positive work environment.
Positive, outgoing personality, strong accountability, work ethic, enthusiasm for teamwork, and willingness to learn.
Ability to walk, bend, stand, and stoop frequently; lift up to 35 pounds frequently; push up to 50 pounds frequently; and lift above head frequently.
Ability to operate tools and maintenance equipment using manual dexterity of hands and arms.
Ability to communicate frequently in written and verbal formats.
Regular and consistent attendance at the assigned location is required.
Ability to meet the physical demands described for the job, including frequent lifting or moving of up to 35 pounds and occasional lifting or moving of up to 50 pounds.

Nice To Haves

At least 1 year of customer service or sales experience preferred.
Tech-savvy skills are a plus.
Experience working in the retail or service industry preferred.

Responsibilities

Listen to customers, understand their situations, and recommend solutions that meet or exceed their needs and expectations.
Develop expertise in self-storage and explain storage options to customers.
Manage rental activities, including converting sales, taking payments, selling merchandise, and offering insurance.
Assist customers with truck rentals at some locations.
Participate in collecting past-due accounts.
Inspect the store daily, including performing lock checks, and maintain facility cleanliness.
Perform minor maintenance and custodial duties, including cleaning vacated units promptly.
Contact vendors for routine maintenance repairs when applicable.
Handle cash accurately, balance receipts, post payments, and process bank deposits on time.
Go to the post office.
Support the Store Manager with revenue, delinquency management, occupancy, cleanliness, and customer service.
Support or fill in at multiple sites when needed.
Work weekends as needed or required.