StorQuest Assistant Store Manager

William Warren Properties • Long Beach, NY

6d • Onsite

About The Position

The Assistant Store Manager is the first-line representative to William Warren Properties customers when the Store Manager is absent and helps maintain the site’s daily operations. The role assists the Store Manager with revenue, delinquency management, occupancy, facility cleanliness, and customer service. Depending on business needs, the Assistant Store Manager may support multiple sites or fill in when a manager is off duty; the posting notes that the position may be full-time or part-time.

The role focuses on providing exceptional guest experiences and helping customers find storage solutions suited to their needs. Responsibilities span the rental process, payment and account tasks, routine site inspections, facility upkeep, minor maintenance, and support for truck rentals at some locations. Compensation is $20.00 per hour plus competitive bonus potential.

Requirements

• Cash-handling experience is required.
• Must be available to work weekends.
• Ability to walk, bend, stand, and stoop frequently.
• Ability to lift up to 35 pounds frequently and push up to 50 pounds frequently; ability to lift above head frequently.
• Ability to operate tools and maintenance equipment using manual dexterity of hands and arms.
• Ability to communicate frequently in written and verbal formats.
• Regular and consistent attendance at the assigned location is required.
• Strong guest-service and sales orientation, teamwork, accountability, work ethic, and enthusiasm.
• Positive, outgoing personality and willingness to learn.

Nice To Haves

• One or more years of customer service or sales experience preferred.
• Tech savvy is a plus.
• Retail or service-industry experience preferred.

Responsibilities

• Listen to customers, understand their situations, and recommend solutions that meet or exceed their needs.
• Develop expertise in self-storage and explain storage services to customers.
• Manage rental activities, including converting sales, taking payments, selling merchandise, and offering insurance.
• Assist customers with truck rentals at some locations.
• Participate in collecting past-due accounts.
• Inspect the stores daily, including conducting lock checks, and maintain facility cleanliness standards.
• Perform minor maintenance and custodial duties, including cleaning vacated units promptly.
• Contact vendors for routine maintenance repairs when applicable.
• Handle cash, balance receipts, post payments, and process bank deposits in a timely manner.
• Go to the post office.
• Support the Store Manager with revenue, delinquency management, occupancy, operations, and customer service.
• Support team initiatives and contribute ideas to the organization.

Benefits

• Medical, dental, and vision coverage for eligible employees.
• 401(k) with matching contributions.
• Paid time off (PTO).
• Holiday perks.
• Performance-based bonus.
• Team-building events and activities.
• Employee Assistance Program.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed