StorQuest Assistant Store Manager

StorQuest Self Storage • Wareham, MA

7d • Onsite

About The Position

The Assistant Store Manager is the first-line representative to William Warren Properties customers when the Store Manager is absent and is responsible for maintaining the site's daily operations. The role assists the Store Manager with revenue, delinquency management, occupancy, facility cleanliness, and customer service. An Assistant Manager may work full- or part-time and may be assigned to multiple sites to provide support or cover for a manager who is off duty.

The position focuses on creating exceptional guest experiences, listening to customers, and recommending storage solutions that meet their needs. It also involves managing rental transactions and payments, supporting past-due account collections, maintaining the facility, conducting inspections, performing minor maintenance and custodial work, and handling cash and deposits. Eligible employees may receive medical, dental, and vision coverage; a 401(k) with matching contributions; paid time off; holiday perks; performance-based bonuses; team-building events and activities; an employee assistance program; and pet insurance.

Requirements

• Cash-handling experience is required.
• Must be available to work weekends.
• Strong passion for guest service and sales.
• Ability to work as part of a team and support and motivate others.
• Positive, outgoing personality.
• Strong accountability, work ethic, enthusiasm for teamwork, and willingness to learn.
• Ability to walk, bend, stand, and stoop frequently.
• Ability to lift up to 35 pounds frequently and push up to 50 pounds frequently.
• Ability to lift above head frequently.
• Ability to operate tools and maintenance equipment using manual dexterity of hands and arms.
• Ability to communicate frequently in written and verbal formats.
• Regular and consistent attendance at the assigned location.

Nice To Haves

• At least 1 year of customer service or sales experience preferred.
• Technology proficiency is a plus.
• Retail or service industry experience preferred.

Responsibilities

• Provide first-line customer representation in the Store Manager's absence and help maintain daily site operations.
• Assist with revenue, delinquency management, occupancy, facility cleanliness, and customer service.
• Listen to customers, understand their situations, and recommend appropriate self-storage solutions.
• Explain self-storage services and guide customers through the rental process.
• Convert sales, take payments, sell merchandise, and offer insurance.
• Assist customers with truck rentals at some locations.
• Participate in collecting past-due accounts.
• Inspect stores daily, including checking locks, and maintain facility cleanliness.
• Perform minor maintenance and custodial duties, including cleaning vacated units promptly.
• Contact vendors for routine maintenance repairs when applicable.
• Handle cash accurately, balance receipts, post payments, and process bank deposits on time.
• Visit the post office.
• Support and motivate teammates and contribute to a collaborative, positive work environment.

Benefits

• Medical, dental, and vision coverage for eligible employees
• 401(k) with matching contributions
• Paid time off (PTO)
• Holiday perks
• Performance-based bonus
• Team-building events and activities
• Employee Assistance Program
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed