StorQuest Assistant Store Manager

William Warren Properties•West Wareham, MA

About The Position

The Assistant Store Manager is the first-line representative to William Warren Properties customers when the Store Manager is absent and is responsible for maintaining a site's daily operations. The role may be full-time or part-time and may provide support or coverage at multiple sites. The Assistant Store Manager helps the Store Manager with revenue, delinquency management, occupancy, facility cleanliness, and customer service. The position focuses on listening to customers, understanding their circumstances, and recommending appropriate self-storage solutions while creating exceptional guest experiences.

Requirements

Cash-handling experience required.
Must be available to work weekends.
Strong passion for guest service and sales.
Ability to work as part of a team and support and motivate others.
Positive, outgoing personality and strong work ethic, accountability, and enthusiasm for teamwork.
Willingness to learn new things.
Ability to walk, bend, stand, and stoop frequently.
Ability to lift up to 35 pounds frequently and push up to 50 pounds frequently; ability to lift above the head frequently.
Ability to operate tools and maintenance equipment using manual dexterity of hands and arms.
Ability to communicate frequently in written and verbal formats.
Ability to use hands to finger, handle, or feel, and to speak and hear.
Ability to stand, walk, sit, and reach with hands and arms frequently; occasional climbing or balancing, stooping, kneeling, crouching, crawling, and smelling.
Ability to lift or move up to 50 pounds occasionally.
Close, distance, and color vision abilities.
Regular and consistent attendance at the assigned location.

Nice To Haves

One or more years of customer service or sales experience preferred.
Tech savvy is a plus.
Experience in the retail or service industry preferred.

Responsibilities

Listen to customers, understand their needs, and recommend appropriate solutions.
Develop expertise in self-storage and explain storage options to customers.
Manage rental activities, including converting sales, taking payments, selling merchandise, and offering insurance.
Assist customers with truck rentals at some locations.
Participate in collecting past-due accounts.
Inspect the stores daily, including performing lock checks.
Maintain facility cleanliness and standards; perform minor maintenance and custodial duties and clean vacated units promptly.
Contact vendors for routine maintenance repairs when applicable.
Handle cash accurately, balance receipts, post payments, and process bank deposits on time.
Go to the post office.
Support the Store Manager with revenue, delinquency management, occupancy, and customer service.
Support and motivate the team and contribute to a collaborative work environment.