StorQuest Assistant Store Manager
About The Position
The Assistant Store Manager is the first-line representative to William Warren Properties customers when the Store Manager is absent and is responsible for maintaining the site's daily operations. The role may be full-time or part-time and may involve supporting multiple sites or filling in when a manager is off duty. The Assistant Store Manager helps the Store Manager with revenue, delinquency management, occupancy, facility cleanliness, and customer service. The position helps customers identify storage solutions, explains self-storage services, and manages rental transactions and day-to-day operations. Duties include sales, payment processing, merchandise and insurance sales, past-due account collection, facility inspections, minor maintenance, cleaning, vendor coordination, cash handling, bank deposits, and occasional post office visits. The role requires weekend availability and regular attendance at the assigned location.
Requirements
- Experience in cash handling is required.
- Must be available on weekends.
- Access to a mobile vehicle and a valid driver's license.
- Must be authorized to work in the U.S.
- Strong customer service and sales orientation.
- Ability to work as part of a team and support and motivate colleagues.
- Positive, outgoing personality and strong work ethic, accountability, and enthusiasm for teamwork.
- Ability and appetite to learn new things.
- Ability to walk, bend, stand, and stoop frequently.
- Ability to lift up to 35 pounds frequently and push up to 50 pounds frequently; ability to lift overhead frequently.
- Ability to operate tools and maintenance equipment using manual dexterity of hands and arms.
- Ability to communicate frequently in written and verbal formats.
- Ability to meet the role's vision requirements, including close, distance, and color vision.
- Regular and consistent attendance at the assigned location is required.
Nice To Haves
- At least one year of customer service or sales experience preferred.
- Previous Assistant Store Manager experience in self-storage, retail, or hospitality preferred.
- High school graduate preferred.
- Technology proficiency is a plus.
- Experience in the retail or service industry preferred.
Responsibilities
- Listen to customers, understand their needs, and recommend suitable storage solutions.
- Develop expertise in self-storage and explain services to customers.
- Manage rental activities, including converting sales, taking payments, selling merchandise, and offering insurance.
- Assist customers with truck rentals at some locations.
- Participate in collecting past-due accounts.
- Inspect the facility daily, including checking locks, and maintain cleanliness standards.
- Perform minor maintenance and custodial duties, including cleaning vacated units promptly.
- Contact vendors for routine maintenance repairs when applicable.
- Handle cash accurately, balance receipts, post payments, and process bank deposits in a timely manner.
- Visit the post office.
- Assist the Store Manager with revenue, delinquency management, occupancy, and customer service.
- Support multiple sites or provide coverage when a manager is off duty, as assigned.
Benefits
- Medical, dental, and vision coverage for eligible employees.
- 401(k) with matching contributions for eligible employees.
- Paid time off (PTO) for eligible employees.
- Holiday perks for eligible employees.
- Performance-based bonus.
- Team-building events and activities.
- Employee Assistance Program.
- Pet insurance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
