StorQuest Assistant Store Manager

William Warren Properties • San Jose, CA

1d

About The Position

The Assistant Store Manager is the first-line representative to William Warren Properties customers when the Store Manager is absent and is responsible for maintaining a site’s daily operations. The role may support or fill in at multiple sites. The Assistant Store Manager assists the Store Manager with revenue, delinquency management, occupancy, facility cleanliness, and customer service. They help customers find suitable storage solutions and guide them through the rental process, including sales, payments, merchandise, insurance, and, at some locations, truck rentals. The role also includes operational inspections, minor maintenance and custodial work, cash handling, payment processing, bank deposits, and contacting vendors for routine repairs.

The position requires weekend availability and regular, consistent attendance at the assigned location. It involves frequent walking, bending, standing, stooping, lifting and pushing, as well as using tools and maintenance equipment. The employer describes its workplace as creative, inspiring, and collaborative, with an emphasis on care, helpfulness, fun, pride, teamwork, and guest service.

Requirements

• Cash-handling experience required.
• Access to a mobile vehicle and a valid driver's license.
• Authorized to work in the U.S.
• Must be available on weekends.
• Strong guest-service and sales orientation.
• Ability to work as part of a team and help support and motivate others.
• Positive, outgoing personality and enthusiasm for learning and teamwork.
• Strong accountability and work ethic.
• Ability to walk, bend, stand, and stoop frequently.
• Ability to lift up to 35 pounds frequently and push up to 50 pounds frequently; ability to lift above the head frequently.
• Ability to operate tools and maintenance equipment using manual dexterity of hands and arms.
• Ability to communicate frequently in written and verbal formats.
• Ability to use hands to finger, handle, or feel, and to speak and hear.
• Ability to stand, walk, sit, and reach with hands and arms frequently; ability to climb or balance, stoop, kneel, crouch, crawl, and smell occasionally.
• Ability to meet close-, distance-, and color-vision requirements.
• Regular and consistent attendance at the assigned location.

Nice To Haves

• One or more years of customer service or sales experience preferred.
• Previous Assistant Store Manager experience in self-storage, retail, or hospitality preferred.
• High school graduate preferred.
• Tech-savvy skills are a plus.
• Retail or service industry experience preferred.

Responsibilities

• Listen to customers, understand their situations, and recommend storage solutions that meet or exceed their needs.
• Build expertise in self-storage and explain storage options to customers.
• Manage the rental process, including converting sales, taking payments, selling merchandise, and offering insurance.
• Assist customers with truck rentals at some locations.
• Participate in collecting past-due accounts.
• Inspect the store daily, including conducting lock checks, and maintain facility cleanliness.
• Perform minor maintenance and custodial duties, including cleaning vacated units promptly.
• Contact vendors for routine maintenance repairs when applicable.
• Handle cash accurately, balance receipts, post payments, and process bank deposits promptly.
• Go to the post office.
• Support the Store Manager with revenue, delinquency management, occupancy, cleanliness, and customer service.
• Support or fill in at multiple sites when assigned.

Benefits

• Medical, dental, and vision coverage for eligible employees.
• 401(k) with matching contributions.
• Paid time off (PTO).
• Holiday perks.
• Performance-based bonus and competitive bonus potential.
• Team-building events and activities.
• Employee Assistance Program.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED