StorQuest Assistant Store Manager

StorQuest Self Storage•San Jose, IL

1d•$20 - $22•Onsite

About The Position

The Assistant Store Manager is the first-line representative to William Warren Properties customers when the Store Manager is absent and is responsible for maintaining a site's daily operations. The role may be full-time or part-time and may involve supporting or covering multiple sites. The Assistant Store Manager assists the Store Manager with revenue, delinquency management, occupancy, cleanliness standards, and customer service. The position helps customers identify storage solutions by listening to their needs, explaining self-storage, and guiding them through the rental process. Duties include sales, payment collection, merchandise and insurance sales, and truck rental assistance at some locations. The role also supports facility operations, including inspections, lock checks, cleaning, minor maintenance, vendor coordination, cash handling, bank deposits, and occasional post-office visits. The role calls for a positive, service-oriented team member who takes pride in supporting customers and colleagues. It involves frequent physical activity, including walking, standing, bending, lifting, and using maintenance tools and equipment.

Requirements

Cash-handling experience is required.
Must be available to work weekends.
Must have access to a mobile vehicle and a valid driver's license.
Must be authorized to work in the U.S.
Strong guest-service and sales orientation.
Ability to work as part of a team and support and motivate others.
Positive, outgoing personality; strong accountability, work ethic, enthusiasm for teamwork, and willingness to learn.
Ability to walk, bend, stand, and stoop frequently; lift up to 35 pounds frequently; push up to 50 pounds frequently; and lift above the head frequently.
Ability to use manual dexterity in the hands and arms to operate tools and maintenance equipment.
Ability to communicate frequently in written and verbal formats.
Must meet the position's physical demands, including occasional climbing or balancing, stooping, kneeling, crouching, crawling, and smelling; frequent use of hands; and required close, distance, and color vision.
Regular and consistent attendance at the assigned location is required.

Nice To Haves

At least 1 year of customer service or sales experience is preferred.
Previous Assistant Store Manager experience in self-storage or the retail or hospitality industry is preferred.
High school graduation is preferred.
Technology skills are a plus.
Retail or service industry experience is preferred.

Responsibilities

Represent William Warren Properties to customers when the Store Manager is absent.
Maintain the daily operations of a site and support or provide coverage at multiple sites when assigned.
Assist the Store Manager with revenue, delinquency management, occupancy, cleanliness standards, and customer service.
Listen to customers, understand their situations, recommend suitable solutions, and explain self-storage.
Manage rental-process activities, including converting sales, taking payments, selling merchandise, and offering insurance.
Assist customers with truck rentals at some locations.
Participate in collecting past-due accounts.
Inspect stores daily, including conducting lock checks, and maintain facility cleanliness.
Perform minor maintenance and custodial duties, including cleaning vacated units promptly.
Contact vendors for routine maintenance repairs when applicable.
Handle cash accurately, balance receipts, post payments, and process bank deposits on time.
Go to the post office.
Support and motivate team members and contribute to a collaborative, positive work environment.