StorQuest Assistant Store Manager
About The Position
The Assistant Store Manager is the first-line representative to William Warren Properties customers when the Store Manager is absent and is responsible for maintaining the site’s daily operations. The role may support or fill in at multiple sites. It assists the Store Manager with revenue, delinquency management, occupancy, cleanliness standards, and customer service. The Assistant Store Manager helps customers find storage solutions, manages rental transactions, and supports customers through the storage process. The role also performs operational, cash-handling, facility-inspection, maintenance, and custodial duties. The position requires regular and consistent attendance at the assigned location and availability to work weekends as needed or required.
Requirements
- Cash-handling experience required.
- Must be available to work weekends.
- Access to a mobile vehicle and a valid driver's license.
- Authorized to work in the United States.
- Ability to provide strong customer service and sales support.
- Ability to work as part of a team and support and motivate coworkers.
- Positive, outgoing personality, strong accountability, work ethic, and enthusiasm for teamwork.
- Ability to walk, bend, stand, and stoop frequently.
- Ability to lift up to 35 pounds frequently and push up to 50 pounds frequently.
- Ability to lift above head frequently.
- Ability to operate tools and maintenance equipment using manual dexterity of hands and arms.
- Ability to communicate frequently in written and verbal formats.
- Ability to use hands to finger, handle, or feel and to speak and hear.
- Ability to stand, walk, sit, and reach with hands and arms frequently; climb or balance, stoop, kneel, crouch, crawl, and smell occasionally.
- Ability to lift or move up to 50 pounds occasionally.
- Close, distance, and color vision abilities.
- Regular and consistent attendance at the assigned location.
Nice To Haves
- At least 1 year of customer service or sales experience preferred.
- Previous Assistant Store Manager experience in self-storage or the retail or hospitality industry preferred.
- High school graduate preferred.
- Technology skills are a plus.
- Experience working in the retail or service industry preferred.
Responsibilities
- Listen to customers, understand their circumstances, and recommend storage solutions that meet or exceed their needs.
- Explain self-storage options and processes to customers.
- Manage rental transactions, including converting sales, taking payments, selling merchandise, and offering insurance.
- Assist with truck rentals at some locations.
- Participate in collecting past-due accounts.
- Assist the Store Manager with revenue, delinquency management, occupancy, cleanliness, and customer service.
- Inspect the store daily, including performing lock checks, and maintain facility cleanliness.
- Perform minor maintenance and custodial duties, including cleaning vacated units promptly.
- Contact vendors for routine maintenance repairs when applicable.
- Handle cash accurately, balance receipts, post payments, and process bank deposits promptly.
- Go to the post office.
- Support and motivate the team to help maintain a collaborative, positive work environment.
Benefits
- Medical, dental, and vision coverage for eligible employees.
- 401(k) with matching contributions.
- Paid time off.
- Holiday perks.
- Performance-based bonus.
- Team-building events and activities.
- Employee Assistance Program.
- Pet insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
