StorQuest Assistant Store Manager
About The Position
The Assistant Store Manager is the first-line representative to William Warren Properties customers when the Store Manager is absent and is responsible for maintaining a site's daily operations. The role may be full-time or part-time and may involve supporting multiple sites or filling in when a manager is off duty. The Assistant Store Manager supports the Store Manager with revenue, delinquency management, occupancy, cleanliness standards, and customer service. This role helps customers identify storage solutions, manages rental transactions and related services, supports collections, and helps maintain a safe, clean, well-maintained facility. Compensation is $20.00–$22.00 per hour, with competitive bonus potential.
Requirements
- Cash-handling experience is required.
- Must be available to work weekends.
- Must have access to a mobile vehicle and a valid driver's license.
- Must be authorized to work in the United States.
- Ability to walk, bend, stand, and stoop frequently; lift up to 35 pounds frequently; push up to 50 pounds frequently; and lift overhead frequently.
- Ability to operate tools and maintenance equipment using manual dexterity of the hands and arms.
- Ability to communicate frequently in written and verbal formats.
- Regular and consistent attendance at the assigned location is required.
- Strong customer-service and sales orientation, positive and outgoing personality, accountability, work ethic, enthusiasm for teamwork, willingness to learn, and ability to support and motivate a team.
Nice To Haves
- One or more years of customer-service or sales experience preferred.
- Previous Assistant Store Manager experience in self-storage or the retail or hospitality industry preferred.
- High school graduation preferred.
- Tech-savvy skills are a plus.
- Retail or service-industry experience preferred.
Responsibilities
- Listen to customers, understand their situations, and recommend storage solutions that meet or exceed their needs.
- Build expertise in self-storage and explain storage options and services to customers.
- Manage rental activities, including converting sales, taking payments, selling merchandise, offering insurance, and assisting with truck rentals at some locations.
- Participate in collecting past-due accounts.
- Inspect stores daily, including conducting lock checks, and maintain facility cleanliness.
- Perform minor maintenance and custodial duties, including cleaning vacated units promptly.
- Contact vendors for routine maintenance repairs when applicable.
- Handle cash accurately, balance receipts, post payments, and process bank deposits on time.
- Go to the post office.
- Support the Store Manager with revenue, delinquency management, occupancy, cleanliness, and customer service.
- Support customers during challenging circumstances and contribute to a collaborative, positive team environment.
Benefits
- Medical, dental, and vision coverage for eligible employees.
- 401(k) with matching contributions for eligible employees.
- Paid time off (PTO) for eligible employees.
- Holiday perks for eligible employees.
- Performance-based bonus.
- Team-building events and activities.
- Employee Assistance Program.
- Pet insurance for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
