StorQuest Assistant Store Manager

StorQuest Self Storage•San Leandro, CA

1d•$20 - $22•Onsite

About The Position

The Assistant Store Manager is the first-line representative to William Warren Properties customers when the Store Manager is absent and is responsible for maintaining the site’s daily operations. The role may be full-time or part-time and may support or fill in at multiple sites. The Assistant Store Manager supports the Store Manager with revenue, delinquency management, occupancy, facility cleanliness, and customer service. This role helps customers identify storage solutions and guides them through the rental process, including sales, payments, merchandise, insurance, and, at some locations, truck rentals. It also involves collecting past-due accounts and managing operational tasks such as inspecting the facility, checking locks, maintaining cleanliness, completing minor maintenance and custodial work, coordinating routine vendor repairs, handling cash and deposits, and visiting the post office. The position requires weekend availability, regular attendance at the assigned location, customer service and sales aptitude, and the ability to perform the physical tasks described in the posting. The stated pay range is $20.00–$22.00 per hour, with competitive bonus potential.

Requirements

Cash-handling experience is required.
Must be available to work weekends.
Must have access to a mobile vehicle and a valid driver’s license.
Must be authorized to work in the United States.
Strong customer-service and sales orientation.
Ability to work as part of a team and help support and motivate others.
Positive, outgoing personality and strong work ethic, accountability, enthusiasm for teamwork, and willingness to learn.
Ability to walk, bend, stand, stoop, and lift up to 35 pounds frequently; push up to 50 pounds frequently; and lift above the head frequently.
Ability to operate tools and maintenance equipment using manual dexterity of hands and arms.
Ability to communicate frequently in written and verbal formats.
Ability to meet the physical demands of the role, including occasional climbing or balancing, stooping, kneeling, crouching, crawling, and smelling; frequent use of hands; and close, distance, and color vision.
Regular and consistent attendance at the assigned location is required.

Nice To Haves

At least 1 year of customer service or sales experience preferred.
Previous Assistant Store Manager experience in self-storage, retail, or hospitality preferred.
High school graduation preferred.
Technology savvy is a plus.
Retail or service industry experience preferred.

Responsibilities

Represent William Warren Properties to customers when the Store Manager is absent.
Maintain the daily operations of a site and provide support or coverage at multiple sites when assigned.
Assist the Store Manager with revenue, delinquency management, occupancy, cleanliness standards, and customer service.
Listen to customers, understand their circumstances, and recommend suitable storage solutions.
Explain self-storage services and guide customers through the rental process.
Convert sales, take payments, sell merchandise, offer insurance, and assist with truck rentals at some locations.
Participate in collecting past-due accounts.
Inspect stores daily, including performing lock checks.
Maintain a clean facility, perform minor maintenance and custodial duties, and clean vacated units promptly.
Contact vendors for routine maintenance repairs when applicable.
Handle cash accurately, balance receipts, post payments, and process bank deposits on time.
Go to the post office.
Support and motivate team members and contribute to a collaborative work environment.