StorQuest Assistant Store Manager

William Warren Properties • Oakland, CA

1d

About The Position

The Assistant Store Manager is the first-line representative to William Warren Properties customers in the Store Manager’s absence and is responsible for maintaining the daily operations of a self-storage site. The role may provide support at multiple locations or fill in when a manager is off duty. The Assistant Store Manager assists with revenue, delinquency management, occupancy, facility cleanliness, and customer service.

The role helps customers find storage solutions by listening to their needs, explaining self-storage, and managing rental transactions. It also involves maintaining facility operations and standards, handling cash and payments, and performing minor maintenance and custodial work. The position requires weekend availability and regular, consistent attendance at the assigned location.

Requirements

• Experience in cash handling is required.
• Must be available on weekends.
• Must have access to a mobile vehicle and a valid driver's license.
• Must be authorized to work in the U.S.
• Ability to walk, bend, stand, and stoop frequently.
• Ability to lift up to 35 pounds frequently and push up to 50 pounds frequently; ability to lift above the head frequently.
• Ability to operate tools and maintenance equipment using manual dexterity of hands and arms.
• Ability to communicate frequently in written and verbal formats.
• Regular and consistent attendance at the assigned location is required.
• Ability to use hands to finger, handle, or feel, and to speak and hear.
• Frequently required to stand, walk, sit, and reach with hands and arms; occasionally required to climb or balance, stoop, kneel, crouch, crawl, and smell.
• Specific vision abilities include close, distance, and color vision.

Nice To Haves

• One or more years of customer service or sales experience preferred.
• Previous Assistant Store Manager experience in self-storage, retail, or hospitality preferred.
• High school graduate preferred.
• Tech-savvy skills are a plus.
• Experience working in the retail or service industry preferred.
• Passion for guest service and sales.
• Positive, outgoing personality and enthusiasm for teamwork.
• Strong accountability and work ethic.
• Interest in learning new things and developing leadership capabilities.

Responsibilities

• Listen to customers, understand their situations, and recommend storage solutions that meet or exceed their needs.
• Explain self-storage services and guide customers through the rental process.
• Convert sales, take payments, sell merchandise, and offer insurance.
• Assist with truck rentals at some locations.
• Participate in collecting past-due accounts.
• Inspect the store daily, including performing lock checks, and maintain facility cleanliness.
• Perform minor maintenance and custodial duties, including cleaning vacated units promptly.
• Contact vendors for routine maintenance repairs when applicable.
• Handle cash accurately, balance receipts, post payments, and process bank deposits promptly.
• Go to the post office.
• Support the Store Manager with revenue, delinquency management, occupancy, and customer service.
• Support or fill in at multiple sites when assigned.
• Work collaboratively with the team and help maintain a positive work environment.

Benefits

• Medical, dental, and vision coverage for eligible employees.
• 401(k) with matching contributions.
• Paid time off (PTO).
• Holiday perks.
• Performance-based bonus.
• Team-building events and activities.
• Employee Assistance Program.
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED