StorQuest Assistant Store Manager-Floater

StorQuest Self Storage•Torrance, CA

1d•$19 - $20

About The Position

The Assistant Store Manager is the first-line representative to William Warren Properties customers when the Store Manager is absent. The role supports daily operations at one or multiple self-storage sites and may provide coverage across four to six store locations. The Assistant Store Manager assists the Store Manager with revenue, delinquency management, occupancy, facility cleanliness, and customer service. The position helps customers identify storage solutions, manages the rental process, and supports operational and facility-maintenance activities. Responsibilities include sales and payments, account collection, inspections, cash handling, deposits, vendor coordination, and minor maintenance and custodial work. The posting states that mileage for travel between sites will not be reimbursed. The role requires weekend availability and regular attendance at the assigned location. Physical requirements include frequent walking, standing, bending, stooping, lifting up to 35 pounds, and pushing up to 50 pounds. The position pays $19.00–$20.00 per hour, plus competitive bonus potential.

Requirements

Access to a mobile vehicle and a valid driver's license.
Authorized to work in the United States.
Cash-handling experience.
Availability to work weekends.
Ability to provide strong guest service and sales support.
Ability to work as part of a team and contribute to a collaborative, positive work environment.
Positive, outgoing personality; strong accountability, work ethic, and enthusiasm for teamwork.
Ability to walk, bend, stand, and stoop frequently; lift up to 35 pounds frequently; push up to 50 pounds frequently; and lift overhead frequently.
Ability to operate tools and maintenance equipment using manual dexterity of hands and arms.
Ability to communicate frequently in written and verbal formats.
Ability to meet the physical demands of the job, including regularly using hands to handle or feel and speaking and hearing; frequent standing, walking, sitting, and reaching; and occasional climbing, balancing, stooping, kneeling, crouching, crawling, and smelling.
Ability to meet the job's close-, distance-, and color-vision requirements.
Regular and consistent attendance at the assigned location.

Nice To Haves

One or more years of customer service or sales experience preferred.
Previous Assistant Store Manager experience in self-storage, retail, or hospitality preferred.
High school graduate preferred.
Tech savvy is a plus.
Retail or service industry experience preferred.
Insatiable appetite to learn new things.

Responsibilities

Assist with responsibilities across four to six store locations and provide coverage when a manager is off duty.
Assist customers, listen to their needs, recommend storage solutions, and provide customer service during challenging circumstances.
Develop expertise in self-storage and explain storage options to customers.
Manage the rental process, including converting sales, taking payments, selling merchandise, and offering insurance.
Assist customers with truck rentals at some locations.
Participate in collecting past-due accounts.
Inspect stores daily, including performing lock checks, and maintain facility cleanliness.
Perform minor maintenance and custodial duties, including cleaning vacated units promptly.
Contact vendors for routine maintenance repairs when applicable.
Handle cash accurately, balance receipts, post payments, process bank deposits, and reconcile petty cash.
Go to the post office and bank as necessary.
Support the Store Manager with revenue, delinquency management, occupancy, cleanliness standards, and customer service.
Contribute to a collaborative team environment and support and motivate team members.