Acima Assistant Store Manager
About The Position
The Assistant Store Manager reports to the Store Manager and assists with account management and sales while providing excellent customer service. The role works with Acima retail partners to process credit turn-down applications and web orders and convert applicants into Acima Leasing customers. Responsibilities also include reviewing lease applications, promoting Acima’s lease-to-own benefits, and driving conversions. The position is based in a retail partner store location. This is a full-time, hourly position paying $15.17–$17.31 per hour, with potential performance-based bonuses paid monthly. Workdays and hours vary across Monday through Sunday and include evenings and weekends. The role requires consistent in-person attendance.
Requirements
- Must be at least 18 years of age.
- High school diploma or GED.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and other relevant software applications.
- Organizational and time-management skills, with the ability to multitask.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Consistent in-person attendance.
Nice To Haves
- Familiarity with rental or leasing industry practices.
Responsibilities
- Drive customer growth through web, partner stores, and walk-ins.
- Listen to customers, identify their needs, and fulfill them in a timely manner.
- Educate customers about lease-to-own terms, payment terms, benefits, the application process, and the process from beginning to end.
- Convert applications, including in-store and web orders, to close sales.
- Work cooperatively with Acima partner stores in operational matters.
- Report and communicate store and coworker activities and performance to the Store Manager.
- Build partnerships with retail store personnel to generate referrals and educate customers about the lease-to-own process.
- Promptly address and resolve customer issues and complaints to maintain customer satisfaction and friendly service.
- Cultivate a positive work environment to support coworker retention and minimize turnover and issues.
Benefits
- Medical, dental, and vision insurance
- Life insurance, supplemental life insurance, and spouse/dependent life insurance
- Short-term and long-term disability
- Flexible spending accounts
- 401(k) savings plan with company match
- Paid time off
- Legal insurance
- Identity theft protection plan
- Health savings accounts
- Hospital indemnity, critical illness, and accident insurance
- Limited purpose plan
- Potential performance-based bonus or incentives
- Career growth opportunities
- Weekly pay
- Discounts from Acima partners
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
