Acima Assistant Store Manager
About The Position
The Assistant Store Manager reports to the Store Manager and assists with account management and sales activities while providing excellent customer service. The role collaborates with Acima retail partners to process credit turn-down applications and web orders and convert customers to Acima Leasing. Responsibilities also include reviewing lease applications, promoting Acima’s leasing benefits, and driving conversions. The position is performed at a retail partner store location. The position is paid hourly at $13.01–$14.84 per hour and may be eligible for performance-based bonuses or incentives, paid monthly. Eligibility is subject to the applicable plan’s requirements. This is a full-time position. Store operating days and hours are Monday through Sunday; the employee’s actual schedule varies and includes evenings and weekends. Consistent in-person attendance is required.
Requirements
- Must be at least 18 years of age.
- High school diploma or GED.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and other relevant software applications.
- Organized, with time-management skills and the ability to multitask.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Consistent in-person attendance.
Nice To Haves
- Familiarity with rental or leasing industry practices.
Responsibilities
- Drive customer growth through web, partner stores, and walk-ins.
- Listen to customers, identify their needs, and fulfill them in a timely manner.
- Educate customers on Lease-To-Own terms, payment terms, benefits, and the application process from beginning to end.
- Convert in-store and web applications to close sales.
- Work cooperatively with Acima partner stores in operational activities.
- Report and communicate store and coworker activities and performance to the Store Manager.
- Establish partnerships with retail store personnel to generate referrals and educate customers about the Lease-To-Own process.
- Promptly address and resolve customer issues and complaints to maintain customer satisfaction and friendly service.
- Cultivate a positive work environment to support coworker retention and minimize turnover and issues.
- Review lease applications and promote Acima’s leasing benefits to drive conversions.
Benefits
- Medical, dental, and vision insurance
- Life insurance, supplemental life insurance, and spouse/dependent life insurance
- Short-term and long-term disability
- Flexible spending accounts
- 401(k) savings plan with company match
- Paid time off
- Legal insurance
- Identity theft protection plan
- Health savings accounts
- Hospital indemnity, critical illness, and accident insurance
- Limited purpose plan
- Potential performance-based bonus
- Discounts from Acima partners
- Career growth opportunities
- Weekly pay
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
