Acima Assistant Store Manager

Acima•Dover, DE

5d•$15 - $16•Onsite

About The Position

The Assistant Store Manager reports to the Store Manager and assists with account management and sales while providing excellent customer service. The role works with Acima retail partners to process credit turn-down applications and web orders and convert them into Acima Leasing customers. Responsibilities also include reviewing lease applications, explaining and promoting Acima’s leasing benefits, and driving conversions. The position is performed at a retail partner store location. The position is hourly, with compensation of $15.00–$16.49 per hour and the potential for performance-based bonuses paid monthly. Eligibility for bonuses or incentives depends on active employment and the requirements of the applicable plan. This is a full-time position. Operating days and hours are Monday through Sunday; the employee’s actual schedule varies and includes evenings and weekends. Consistent in-person attendance is required.

Requirements

Must be at least 18 years of age.
High school diploma or GED.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office Suite and other relevant software applications.
Organizational and time-management skills, including the ability to multitask.
Ability to work a flexible schedule, including evenings, weekends, and holidays.
Consistent in-person attendance.

Nice To Haves

Familiarity with rental or leasing industry practices.

Responsibilities

Drive customer growth through appropriate channels, including web, partner stores, and walk-ins.
Identify and fulfill customer needs in a timely manner.
Educate customers about Lease-To-Own terms, payment terms, benefits, the application process, and the process from beginning to end.
Convert applications, including in-store and web orders, to close the sales cycle.
Work cooperatively with Acima partner stores across operational activities.
Report and communicate store and coworker activities and performance to the Store Manager.
Establish partnerships with retail store personnel to generate referrals and educate customers about the Lease-To-Own process.
Promptly address and resolve customer issues and complaints to maintain customer satisfaction and friendly service.
Cultivate a positive work environment to support coworker retention and minimize turnover and issues.
Assist the Store Manager with account management and sales activities.
Review lease applications and promote Acima’s leasing benefits to customers.

Benefits

Medical, dental, and vision insurance.
Life insurance, supplemental life insurance, and spouse/dependent life insurance.
Short-term and long-term disability insurance.
Flexible spending accounts and health savings accounts.
401(k) savings plan with company match.
Paid time off.
Legal insurance and identity theft protection plan.
Hospital indemnity, critical illness, accident insurance, and limited purpose plan.
Potential performance-based bonus, paid monthly.
Career growth opportunities.
Weekly pay.
Discounts from Acima partners.
Award-winning culture.